Martin Webb Email & Phone Number

Herndon, Va, Us

Milwaukee, Wisconsin, Us

Led Fiserv’s Global Super-Group Information Technology Services organization (Compute, Storage, Network, Database, Middleware, Engineering). Directed infrastructure systems (on-prem & cloud), platform engineering and database services organizations supporting multiple lines of fintech business for Fiserv and First Data’s merged operations. • Led business partner and program management discussions around technology roadmap and annual operating planning. Provided solutions engineering / architecture services, platform automation, continuous improvement, and end-to-end environment support.• Supported functions including 7x24 file transmissions, middleware, enterprise scheduling services, mainframe and batch operations, enterprise certificate management, and cryptographic and key management services.

Broomfield, Co, Us

(Company Successfully Divested this Infrastructure Business)Led Operations & Cloud Infrastructure Services practice for large base of Global Customers in both on-prem and Cloud (AWS, Azure). Oversaw Developing, Growing and Maturing Infrastructure practice, Global Technical Operations Centers (India and Sri Lanka), and Enterprise Service Desk (United States and India). • Provided Infrastructure Solutions for Global Customers, from automation (Ansible/Splunk/Python), active directory implementations, o365 migrations, end-user compute, workplace services, project management, and tiered midrange systems/network/storage support.

Greenwood Village, Colorado, Us

(Company lost significant funding during COVID, Org Layoffs resulted)Led Enterprise Technology Infrastructure and Operations for Teletech Digital and Cisco Worldwide Contact Center Enterprise (WxCCE) product offerings within 10 Global Data Centers. • Built flexible, scalable technology solutions to support forecasted growth of 10x over next 2 years. • Directed Enterprise Cloud offerings, Project Management, Network Operations, supporting Fortune 500 contact centers for retail, financial, automotive, health care, consumer products, and many other lines of business.

Bangalore, Karnataka, In

(Company successfully divested this business)Direct Open (Unix) & Distributed (Windows/Virtual) systems engineering, Business Operations, Production Support, Global Service Desk, Service Delivery, PMO, Network Services, Enterprise Monitoring & Tools, Disaster Recovery & Business Continuity, Quality & Delivery Excellence, Agile Software Product Development, and CTO organizations accountable for nearly 100 worldwide clients, including Monthly Client Reviews and Quarterly Business Reviews (QBR's). Supervise direct reports and 1000+ multi-geographic associates tasked with system administration, cloud services, automation technologies/AI, service delivery, software/application/production support, project management, disaster recovery, information security, engineering, network, desktop/mobile, architecture and design. Integrated DevOps principles (Phoenix Project) into Global IT Organization. With a focus on client success, our Net Promoter Scores (NPS) increased from the high 30's to the low 80's under my leadership.

Norwalk, Connecticut, Us

(Company Successfully Divested this Infrastructure Business)Directed systems engineering, cloud/virtual, production support, service desk, PMO, software development and network services organizations accountable for 66K UNIX/Windows-based system and 75+ petabytes of managed storage. Supervised six direct reports and 800+ multi-geographic engineers tasked with system administration, software/application/production support, project management, disaster recovery, information security, engineering, network, agile application development, desktop/mobile, architecture and design for advancing into a SDDC infrastructure for Fortune companies. Integrated DevOps into IT engineering organization. Executed a $250M+ annual operating/capital budget.

Philadelphia, Pa, Us

Disbursed $50M operating/capital budgets along with financial forecasting/modeling as part of comprehensive oversight of the UNIX, Storage, & Service Desk Operations organizations. Facilitated qualitative support of 15K+ Unix & Windows-based systems and 12+ Petabytes of managed storage. Consolidated the global operations, engineering, and software teams into one organization, systematically forging trust among both teams to gain support for a highly automated, 7x24 environment. Crafted enterprise architecture standards and virtualization computing solutions, effectively coordinating information security functions while managing networking engineering and operations. • Introduced an ITIL-based online Service Catalog to cement one-stop IT support using Lean Six Sigma principles.• Plummeted IT system delivery times to two days instead of several weeks.• Tooling implementation (Nagios, Puppet, Chef, SCOM/SCCM, IPsoft). Application development, Scrum, Weekly Sprints, IT DevOps• Elevated production by 50% by streamlining operations and other software automation methodologies. • Slashed overhead while heightening efficiency Received National award for collapsing operations model and developing enterprise architecture, while reducing overhead and increasing efficiency.• Shattered service level agreement (SLA) objectives through by 50% through 15 minute responses to critical tickets.

West Hartford, Us

Express Scripts PBM: Engineered a shift to a Global IT support organization for Express Scripts, realizing a $2M+ cost savings as manager of a Global Software Services Information Systems and Technology organization. Coordinated network support, system monitoring, and capacity planning as well as well vendor oversight and a $15M+ capital/operating budget. Supplied architecture services and supported Express Scripts Information Systems. Led 23 direct and 26 matrix reports tasked with comprehensive IT services, including full midrange, mainframe, network, storage, and media operations.

Master'S Degree, Management Information Systems And Services

Bachelor'S Degree, Systems Management

Executive Program, Organizational Leadership