· Lead IT team initiatives following SCRUM framework· Responsible for on-prem IT infrastructure – Linux servers, networks, audio visual, hardware deployment· Manage IAM, MFA, and SSO for all systems (e.g. Endpoints, LDAP, AWS, GitHub, MySQL, O365)· Assist DevSecOps with AWS architecture security, backups, and maintenance as needed· Provide escalation for all IT support requests· Created standardized Help Desk ticketing system, processes and documentation (Jira and Confluence)· Interviewed, hired, and trained Help Desk staff· Implemented JumpCloud Directory Service, Policies, SSO, MDM and DEP· Helped lead successful SOC2 Type 2 audits for two years with no exceptions · Assisted with HITRUST gap assessment and roadmap

- Own all end user support with help from team- Develop and run trainings for teams and entire business on best practices for tools and systems- Windows server administration- Build and leverage ESXi/VMware environment - Setup and manage VoIP phone system (RingCentral)- Setup and manage MDT/WDS infrastructure- Manage Office 365 environment- Administer Identity Management and SSO Provider (Okta)- Setup and manage Jira sites and projects- Administer and leverage Confluence for documentation and collaboration- Responsible for researching new tools, platforms, technologies to meet IT and business needs- Assist in pricing negotiations and decision making on adopting new systems and tools- Represent the business and its needs when working with consultants and attending expos and conventions- Build relationships with strategic tech partners to help adopt new products and systems to serve business and IT needs- Build out documentation and training material for systems and processes, particularly as new systems are rolled out in our environment (e.g. switching from Gmail to 365, switching from Cisco to RingCentral phone system, rolling out Okta)

Managed online marketing strategies and website development and testing for 25+ clients from sales and strategy to execution, reporting, and retention.I found businesses to help, developed the right strategy for their specific needs, and worked with my team to get it done so our clients made money online. We retained clients without contracts because we focused on key metrics to make sure we made them money. It was that simple.

I spent two years as a full-time, volunteer representative of the LDS church. I served in a variety of positions leading, training and developing other missionaries across the greater Denver area and serving individuals and families in the communities there.

- Fulfilled Help Desk requests- Managed desktop and terminal server environments- Managed server-level applications, including Active Directory, AVAYA IP Office, Exchange, keycard access systems, network inventory software, etc.- Managed computer hardware and other office supply inventories (i.e. print toner, IT tools)-Repaired and made structural changes to cubical walls, office chairs, network and phone wiring, etc.-Troubleshot and maintained Sharp, HP and Dell printers.

- Trained and developed 16 team members. Planned team-building activities and worked one-on-one with direct manager to care for the morale, motivation and cohesiveness of team. - Communicated with all levels of fulfillment and sales and maintained documentation and reporting of all activity for some 70+ accounts.- Evaluated marketing campaign metrics in relation to client objectives and, with the help of fulfillment, implemented adjustments accordingly or used conflict resolution skills to reset client expectations and maximize client retention and revenue.

Initiated relationships with small businesses across the nation, helping them find the internet marketing mix that would best fit their needs

Met with prospects at their home or business and highlighted treatment options to meet their specific needs. Led sales trainings and developed team members, holding them accountable to reach their goals and develop their skills while I developed my own.