Matthew Pagan Email & Phone Number

New York, United States

New York, New York, United States

• Lead the management of Audiomack’s key relationships with record labels & distributors, globally• Oversee the Content Operations department and the continued growth of the department globally• Assist in training new & existing team members• Assist with interviewing, onboarding & training of Product New hires• Provide insight, assistance and strategic planning within backend application tools and other tools useful to Operations• Assist with Onboarding/training of customer care specialists• Streamline support tickets and customer care services• FAQ page updates & User based education via Zendesk

New York, Ny

• Liaise between Content Operations and Dev• Assist in the professional development of Content Operations team members• Create AMP and feed accounts for content partners• Manage and grow direct relationships between Audiomack and its content partners• Review contractor invoices and approve payments with HR• Work with SVP, COAS, on the future of the Content Ops department• Assist, when necessary, with daily Content Ops responsibilities

New York, Ny

• Ingestion and management of feed-delivered content from record label and distribution partners• Assist artists, labels, and distributors in setting up and maintaining accounts. • Oversee AMP applications and support requests• Support admin team, rights holders, and overall platform operations by removing infringing content, stat swapping to official content, and managing admin tools and processes such as content blacklist, search substitution, and more• Suggest and implement ways to refine and enhance the operations process

Brooklyn, Ny

• Manage all support needs that come in from the Entertainment Relations department• Log Dispositions• Troubleshoot release issues coming directly from clients promptly• Onboard new artists, managers, and labels• Develop written and visual workflows for processes related to Entertainment Relations issues• Suggest improvements for process• Serve and facilitate requests from store partners• Ad hoc projects• Suggest improvements for better processes with our team and store partners • Liaise with DSP's on feedback and improvements• Present all submissions• Manage submissions to all stores• Log and report the success of all placements

Brooklyn, Ny

• Serve as main PoC to DSPs for artist promotions, including: iTunes, Spotify, Google, Amazon & Pandora• Compile weekly priority feature submissions reports for all DSPs for store-front feature consideration• Maintain strong relationships with store editors to further promote new music from TuneCore artists• Work with Content Manager to curate TuneCore content including: Spotify playlist, TuneCore Blog for artistspotlights (Music Video releases & New Music Fridays)• Manage VIP accounts & process client requests with DSP’s for fast turn-around to top TuneCore artistsincluding: Chance the Rapper, Kendrick Lamar, Colt Ford, Kane Brown, Wu-Tang Clan & WWE

Brooklyn, Ny

• Work with Senior Accounting Manager to process refunds and royalty withdrawals for clients• Work with Copyright team to research possible infringements & rights issues with artist releases• Handle PayPal disputes & credit card chargebacks; Research fraudulent charges on infringing content• Monitor all TuneCore social media accounts (Facebook, Blog, Twitter) to assist customer & artist inquiries• Manage Volume Distribution sales by working with high level independent labels & VIP accounts tonegotiate fees on high volume distribution

Brooklyn, Ny

• Communicate directly with customers via phone and email regarding distribution release issues• Review releases to ensure proper formatting guidelines are adhered to across digital service providers;knowledge of iTunes style guide• Used TuneCore’s admin CMS to process and make necessary metadata updates to artist releases

Bronx/Queens, New York

• Assisted customers with home theatre purchases by building complete solutions to meet wants and need• Maintained high standards by arranging clean & presentable displays for Home Theater department• Successfully met financial goals from home theater department and retail store; Helped train new staff

Greater New York City Area

• Assisted various Directors with interviews, filming & equipment set- up; transcribing in post production