Managing sales assistants to help grow the company (60+ calls per day). Heading the Operations department as well, coordinating shipments and booking carriers for our customers. Customer Service is the foundation of our company, and we pride ourselves on our high level service.

Coordinate and assign trucks to pick up and deliver freight across the United States. Experience with ports, warehouses, and oil fields. Shipped over 5000 shipments within two years and have maintained excellent time deadline standards and top tier customer and carrier support during shipments. Customer service is my priority as well as maintaining carrier relationships to find reputable and dependable partners to enhance my customer's needs. We pride ourselves to operate in an ethical and environmentally conscious manner, with plans to be carbon neutral in the near future.

• Coordinated shipments from medical suppliers in US/Canada to customers in the Middle East. (3+ shipments/week)• Built relationships with freight forwarders to deliver products in a streamlined fashion. • Organized and filled in online progress tracking software to keep management in the loop on shipments. (Asana)• Distinguished the specifications for each shipment, including temperature requirements, packaging, size/volume of the shipments, and destination travel time. • Communicated with suppliers, freight forwarders, and the customer to ensure a smooth and timely delivery due to time requirements regarding customer deadlines and temperature requirements.

iOS Developer with several projects available to view on my Github profile and technological portfolio/blog. (See links below)

• Improved operational efficiency across warehouse processes including golf cart organization,training, employee etiquette, and scheduling of golf course maintenance tasks.• Led weekly meetings to prioritize maintenance tasks and delegate responsibilities amongemployees.• Organized corporate events and tournaments with 100+ participants to generate revenue and brand marketing for vendors and customers.

• Troubleshot technical issues including browser glitches, mobile application problems, and advised customers on proper site usage and recommended rental ad improvements.• Resolved 25+ phone cases per day and received "Excellence in Action" reward for resolving particularly difficult case.• Networked with iOS Mobile Development team and was granted access to company's JIRA platform and agile development stories to learn and assist in company operations.

• Created impactful Excel documents using company datasets to transform raw data into meaningful information, persuading management that online sales platform would be profitable.• Used quantitative data to analyze customer trends, demographics, and product lifecycle for use in online advertising campaign.• Completely overhauled outdated company website and initiated an online sales platform as the company's only Online Sales Representative and Website Creator and acted as a liaison between management and head web developer to ensure website functionality needs were met during each step of the development cycle. • Initiated company-wide accounting upgrades: Quickbooks Pro 2017, inventory management system, and new bookkeeping schemes for improved data mining.Accomplishments:• Online sales platform brought increase of 2% in company revenue ($80,000 increase)• Online advertising campaign led to 900% increase in web traffic while active (250 vistors per month to 2,500 visitors per month)• Inventory management system allowed management to see true cost of product and prevent shrink.