Thembi Dlamini Email and Phone Number

Working with various Brands and multinationals to implement and execute a cashless solution strategy for their respective business' thus growing their revenue and enhancing participation in the digital economy.

Overall management of PLP’s largest clients in South Africa. Closely working with and collaborating with key departments and business units, including but not limited to Finance; Marketing; Sales; QA; Retentions and Legal. The role is two-fold and entails overseeing both the client relationship and the customer experience. Building and maintaining solid networks and strong client relationships. Conducting regular strategic meetings with client (Senior Managers and Executives) to… Show more Overall management of PLP’s largest clients in South Africa. Closely working with and collaborating with key departments and business units, including but not limited to Finance; Marketing; Sales; QA; Retentions and Legal. The role is two-fold and entails overseeing both the client relationship and the customer experience. Building and maintaining solid networks and strong client relationships. Conducting regular strategic meetings with client (Senior Managers and Executives) to understand and ensure constant alignment with client strategy and ensure deliverables are met as per contractual requirements.Conduct ongoing market intelligence and research to keep abreast of market trends and competition.Ongoing review of the product offering to ensure currency and relevance of the proposition. Engage with marketing and key stakeholders to develop, implement and drive strategies and subsequent campaigns to create awareness and generate demand. Assertively managing the Customer Experience team and working closely with the Team Leader to ensure the team efficiently and effectively delivers and reaches targets within SLA while giving our customers an enhanced customer experience. Monitor and manage budgets to ensure efficacy and profitability of the business unit. Show less

Managing clients in both the B2B and B2C sectors. My primary objective is to ensure my clients remain successful and maintain their positions as leaders in their respective industries by putting their key stakeholders first.In the B2B sector I closely work with HR Leaders and Directors from leading global companies across a wide range of industries to formulate and maintain a bespoke and impactful EVP that aligns with the organisation's strategy. The objective is for the respective… Show more Managing clients in both the B2B and B2C sectors. My primary objective is to ensure my clients remain successful and maintain their positions as leaders in their respective industries by putting their key stakeholders first.In the B2B sector I closely work with HR Leaders and Directors from leading global companies across a wide range of industries to formulate and maintain a bespoke and impactful EVP that aligns with the organisation's strategy. The objective is for the respective organisations to retain and attract top talent by offering an AI enabled and human supported solution to build an engaged and committed workforce. This ultimately leads to increased company profits.Similarly in the B2C sector I work with Executives and Senior Managers who strive to retain and increase their customer base by offering a unique, diverse and adaptive solution that will enhance their customers' lifestyle. The role entails: - Building solid and long lasting client relationships- Working with key stakeholders to develop, implement and monitor effective/ SMART strategies - Constantly review strategies and general product offering to ensure they remain current and relevant- Seek opportunities to upsell for business growth- Implementation of new programmes and ensuring the success thereof- Ensuring that all contractual requirements are achieved and contract remains in force- Working with the marketing and sales stakeholders to develop tactical marketing strategies and ensure successful execution thereof to achieve a seamless and impactful customer journey for repeat usage and ultimate brand dependency- Delivery of marketing activities within budget- Effective project management Show less

Looking after and managing the daily running of key accounts within PLP SA. The core focus being to ensure consistent strategic direction as well as to achieve financial targets and client satisfaction.- Managing client relationships and programmes- Organising and Managing onsite events to create brand awareness - Creation and submission of clear briefs to agency- Clarity of communication and consistency reporting- Ensuring maintained and increasing awareness and usage… Show more Looking after and managing the daily running of key accounts within PLP SA. The core focus being to ensure consistent strategic direction as well as to achieve financial targets and client satisfaction.- Managing client relationships and programmes- Organising and Managing onsite events to create brand awareness - Creation and submission of clear briefs to agency- Clarity of communication and consistency reporting- Ensuring maintained and increasing awareness and usage on client programmes- Upselling/Identifying new business and enhancing client programmes- Maintaining and enhancing awareness of client programmes- Reviewing, renewal and management of client contracts- Communication with all client stakeholders ranging from employees, to heads of divisions in HR; Marketing; Procurement - Monitoring and ensuring there is synergy of all marketing contact points i.e. Websites; Newsletters; Marketing Collateral- Ensuring call centre service levels are in line with SLA’s Show less

Corporatisation of traditional communities so they contribute to both local and national economies. My primary focus was business development- sourcing of new clients and ensuring long-lasting relationships are maintained. While my secondary focus is making sure the Marketing strategy at large is seamlessly executed.The role entails:- Acquiring new business and ensuring sales targets are met in order to increase the company revenue- Ensuring there’s a constant pipeline… Show more Corporatisation of traditional communities so they contribute to both local and national economies. My primary focus was business development- sourcing of new clients and ensuring long-lasting relationships are maintained. While my secondary focus is making sure the Marketing strategy at large is seamlessly executed.The role entails:- Acquiring new business and ensuring sales targets are met in order to increase the company revenue- Ensuring there’s a constant pipeline through prospecting activities, networking and referrals- Market reasearch and understanding- Managing clients relations Show less

As an Accredited Financial Planner I gave assistance and advise on Financial Planning. This included advise on Life Assurance, Retirement Planning, Endowments and Pension Preservation.The role entails:- Acquiring new business and ensuring sales targets are met - Managing and updating client/corporate portfolios- Analysing client financial data to develop strategies to meet financial goals- Building and maintaining client base

Establishing and overseeing the marketing portfolio in a start-up construction company offering economical, sustainable and energy efficient building solutions.The role entails:- Development and execution of the marketing strategy- Managing client relationships- Events and Exhibition Planning- Website Management- Overseeing and managing the CSI Policy

I joined Palace Group at the end of 2007 as an intern at Vega, the company was looking to rebrand and reposition its offering in the engineering sector. The internship formed part of my practical towards the completion of my Honours Degree in Brand Management, this was the perfect union in kick-starting my career. My duty was working closely with the Head of Communications to formulate, implement and manage the Corporate Identity for both internal and external stakeholders.The role… Show more I joined Palace Group at the end of 2007 as an intern at Vega, the company was looking to rebrand and reposition its offering in the engineering sector. The internship formed part of my practical towards the completion of my Honours Degree in Brand Management, this was the perfect union in kick-starting my career. My duty was working closely with the Head of Communications to formulate, implement and manage the Corporate Identity for both internal and external stakeholders.The role entails:- Market and Industry research- Implementation and tracking of CI- Assisting in key internal and external communication- Event planning and management- Public Relations- Implementation and management of CSR Policy- Content creation for website and other marketing platforms- Assistant editor for in-house publication (Palace Herald)- Managing brand equity- Identifying branding and marketing opportunities Show less