Role listed
Elementum Ai
AeroLeads people directory · profile
Heather Mcsherry (She/Her) Email & Phone Number
Technology Leader, Service Management Dreamer, Customer Experience
at
Elementum AI
1 work email found
@maryville.com
2 phones found area 636
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Technology Leader, Service Management Dreamer, Customer Experience
Location
Redondo Beach, California, United States
Who is Heather Mcsherry (She/Her)? Overview
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Quick answer
Heather Mcsherry (She/Her) is listed as Technology Leader, Service Management Dreamer, Customer Experience at Elementum AI, based in Redondo Beach, California, United States. AeroLeads shows a work email signal at maryville.com, phone signal with area code 636, and a matched LinkedIn profile for Heather Mcsherry (She/Her).
Heather Mcsherry (She/Her) previously worked as Head of Retail & CPG, Strategic Account Director at Elementum and Senior Director, Customer Success at Elementum. Heather Mcsherry (She/Her) holds Bachelor Of Science, Computer Science from University Of Missouri-Saint Louis.
Company email context
Email format at Elementum AI
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*@maryville.com
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Profile bio
About Heather Mcsherry (She/Her)
McSherry.Heather@gmail.com ★ 310-344-0806 ★ Formal resume available upon requestService is my jam. At work, I get to:◙ LEAD (often without authority). I'm a humble leader with a track record of creating high-performing teams. To do that, you need a good plan, a little bit of know-how, a lot of human connection and a sense of humor. And, I bring it.◙ COLLABORATE with really smart people. Some of my clients have been in their industries for 30 years! They know a lot about 'it', but they need me for Service Management. I need them for Service Management to be successful in their organization.◙ INNOVATE. I've worked in all kinds of industries like: healthcare and agriculture; big oil and lifestyle programming; finance and telecom. I've seen what works in and across those verticals. When I wake up each morning, I get to try new ideas or see what past ideas can do when applied in new ways. That's cool.◙ WIN. I think big. I start small. And, I deliver. I have an affinity for results. Every day, I have an opportunity to better understand my customers so that I can develop solutions that complement their realities. Through increased understanding, we turn things around. We win. I love that.Recently, my client said, "You [are] my #1 inspiration!" The feeling is entirely mutual.
Listed skills include Change Management, Cloud Computing, Service Management, It Service Management, and 9 others.
Current workplace
Heather Mcsherry (She/Her)'s current company
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14 roles · 30 years
Heather Mcsherry (She/Her) work experience
A career timeline built from the work history available for this profile.
Head Of Retail & Cpg, Strategic Account Director
Current
Mar 2024 - Present
Senior Director, Customer Success
Apr 2022 - Mar 2024
Director, Customer Success
Jun 2021 - Apr 2022
Director Of Delivery Services
Dec 2020 - Jun 2021
Owner
Current
Mcsherry Consulting Group
Feb 2017 - Present
Head Of Sales + Marketing
Sep 2019 - Dec 2020
Head Of Sales
Mar 2019 - Sep 2019
Client Services Director, It Strategist
Maryville Technologies
- Here's what I VALUE in this position:► Industry experience in agriculture, healthcare and health plans► Guiding highly respected leaders and their teams to achieve something that they've never done (Service Desk.
- Repairing the reputation of a team requires, in part, that the team is seen in a new light. When a member of another team said, "I had no idea that [the Service Desk] knew so much!", I knew our plan was working!
- Unsolicited, one of the Senior Leadership Team members complemented the great support she received at the Service Desk, noting, "It's a big difference [from before the consolidation]!" Boom.
- One of my process design participants had this to say about the experience: "Thank you for taking us on such a deep, thought-provoking trip through the world of ITSM." Nailed it!
Jul 2015 - Mar 2017
Itsm Practice Manager And It Strategist
Maryville Technologies
- Here's what I VALUED in this position:► Industry experience in agriculture, higher education, investment banking, healthcare, pharmacy ► Creating a high-performing team while developing individual talents to realize.
- Through the execution of one of my IT strategies, a client freed $4.1MM of annual spend. Woof.
- Led a 24-person delivery team whose expertise enabled Maryville’s top-revenue earning services
- Developed two leaders to take on team management responsibilities
- Led the development of organizational change and talent management methodologies
- Developed a consulting delivery process (how Maryville delivers process design) and continual improvement process to increase quality, consistency and efficiency in delivery practices
Jan 2012 - Jul 2015
Systems Engineer
Maryville Technologies
- Here's what I VALUED in this position:► Industry experience in finance (including central banking, banking and investment banking), healthcare, big oil and gas, cosmetics manufacturing, chemical manufacturing, hardware.
- Architected ITSM solutions in BMC Remedy (up to version 7.6) and ServiceNow (through Berlin)
- Designed and developed custom IT applications in BMC Remedy
- Designed and deployed integrations between ITSM solutions and Active Directory, PeopleSoft, Microsoft Exchange, Microsoft SCCM and other datastores via technologies including Web services, proprietary integration.
- Designed processes across the service lifecycle
- Designed and deployed BMC Atrium CMDB a million times (okay, not really, but a *lot*)
Feb 2001 - Jan 2012
Software Engineer, Consultant
Developed win32 application to configure the synchronization server used by Palm. Consulted for Cisco Systems. Environment: Visual C++ with MFC, LDAP with ADSI, Perl, OOD/OOP, Windows NT/2000.
2000 - 2001
~1 yr
Software Engineer
Mobile Data
Maintained CORBA servers in C++ with Inprise Visibroker in support of a web-based enterprise reporting server. Environment: OOD, UML, Visual C++, Seagate Crystal Reports, CORBA, variety of web servers (BEA WebSphere, IBM Weblogic and SilverStream), Windows NT.
1999 - 2000
~1 yr
Software Engineer
Data Research Associates, Inc.
Developed CORBA servers in C++ with Orbix to operate in a three-tiered, multi-threaded, multi-platform architecture to enable library automation solution. Environment: OOD/OOP, Visual C++, vi, MFC, CORBA, Orbix, ObjectStore, make, Perl, korn shell scripting, SunOS/Windows NT.
1996 - 1999
~3 yrs
1 education record
Heather Mcsherry (She/Her) education
-
University Of Missouri-Saint Louis
FAQ
Frequently asked questions about Heather Mcsherry (She/Her)
Quick answers generated from the profile data available on this page.
What company does Heather Mcsherry (She/Her) work for?
Heather Mcsherry (She/Her) works for Elementum AI.
What is Heather Mcsherry (She/Her)'s role at Elementum AI?
Heather Mcsherry (She/Her) is listed as Technology Leader, Service Management Dreamer, Customer Experience at Elementum AI.
What is Heather Mcsherry (She/Her)'s email address?
AeroLeads has found 1 work email signal at @maryville.com for Heather Mcsherry (She/Her) at Elementum AI.
What is Heather Mcsherry (She/Her)'s phone number?
AeroLeads has found 2 phone signal(s) with area code 636 for Heather Mcsherry (She/Her) at Elementum AI.
Where is Heather Mcsherry (She/Her) based?
Heather Mcsherry (She/Her) is based in Redondo Beach, California, United States while working with Elementum AI.
What companies has Heather Mcsherry (She/Her) worked for?
Heather Mcsherry (She/Her) has worked for Elementum Ai, Elementum, Mcsherry Consulting Group, Cerna Solutions, Llc, and Maryville Technologies.
How can I contact Heather Mcsherry (She/Her)?
You can use AeroLeads to view verified contact signals for Heather Mcsherry (She/Her) at Elementum AI, including work email, phone, and LinkedIn data when available.
What schools did Heather Mcsherry (She/Her) attend?
Heather Mcsherry (She/Her) holds Bachelor Of Science, Computer Science from University Of Missouri-Saint Louis.
What skills is Heather Mcsherry (She/Her) known for?
Heather Mcsherry (She/Her) is listed with skills including Change Management, Cloud Computing, Service Management, It Service Management, Itil, Bmc Remedy, Software Development, and Integration.
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