Meaghan Robbins, Aphr Email & Phone Number

Marysville, OH, US

Marysville, Ohio, United States

Marysville, Ohio, United States

When it's your children, it's always an emergency! MOMergency aims to help parents be the most successful version of themselves by bringing child care items to you so you don't have to leave the house/park/wherever you are. We offer unique kits to help you when you're out and about and links to products that we've tested (and approved).

Marysville, Ohio, United States

• Time Management - successfully allocated time for multiple projects, ensuring completion by strict deadlines.
• Project Management - successful creation and development of plans to include travel reservations, coordination of multiple schedules, and budget considerations.
• Problem Solving Skills - quickly able to adjust plans to match changing needs. Thinking outside the box for solutions that include input from others.
• Financial Management - assessment of budgets to include daily, weekly, monthly, and annual needs. Review of spending habits to allow for increases to savings.
• Human Resources - delivery of high-quality training in multiple topics. Adaptation to differing learning methods to ensure retention of training.

Los Angeles, California, United States

• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Collaborated with senior leadership to set long-term objectives for the company.
• Identified opportunities for improvement in operational performance metrics.
• Developed policies and procedures to ensure compliance with corporate standards.
• Established relationships with vendors and suppliers to secure favorable terms for materials or services.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.

Virtual Columbus

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
• Trained agents on updated compliance policies, procedures, and processes related to sales operations. Identified gaps in training process.
• Set quotas for individual reps as well as overall team performance expectations.
• Utilized HRIS programs to update coaching, performance documents, and corrective action plans.

Columbus, Ohio Area

• Vetted quality candidates for agent positions, interviewing and selecting those to be hired.
• Worked with recruiting to tailor job postings and candidates being sent for vetting.
• Responsible for driving sales metrics, call quality, and productivity in a team of up to 30 associates (remote and in-office). o Ensuring 100% associate compliance for all company mandated training.
• Consistent coaching to follow a customer-focused sales process and make the best sale possible (focus on bundle and prepayment).o Team has been at, or above, the 20% company bundle goal for both 1st and 2nd quarters of.
• Created and facilitated impactful training tailored to different adult learning styles in a virtual environment.o Lead Virtual New Hire training – encompassing onboarding processes and systems acumen. Classes were.
• Creation of GreenThumb – an Excel-based knowledge tool for associates to provide answers to commonly asked company and service questions. This did not exist beforehand and helped the call center lower cancellations due.

Columbus, Ohio Area

Provided oversight of a team of up to 41 collection associates and ensured team met productivity and performance metrics of: Team Call Quality at 90% or higher for over 12 months. Individual Associate Personal Time at 3% or below per month for over 12 months. Manual Calls/Messages Per Hour Team Average at 30 (business goal between 22-28). Increased Right.

Dublin

Developed and lead multi-departmental networking events and supervised initiatives to lower employee attrition. During time events were taking place, attrition in Member Care declined by 5%. Facilitated small group trainings and virtual meetings with employees at satellite locations. Created training tools and implemented coaching initiatives aimed at.

Arlington, VA

• Aided in creating job postings for multiple positions and vetting incoming candidates.
• Interviewed candidates and processed those to be hired – taking them from onboarding to hire.
• Processed corrective actions and terminations per compliance policies.
• Delivered performance coaching and annual performance reviews to increase goal performance.
• Recognized for leading the Northern Virginia location with the highest retail revenue and the lowest employee attrition. Received an award for the lowest attrition during the 2014 Regional Meeting.
• Monitored and forecasted staffing trends to ensure proper coverage.

Arlington, VA

Designed and implemented a multi-media training program for Social Media and Ethics with a strong focus on Social Media use to expand business. Facilitated training initiatives for upper-level Management on Social Media use and brand building.Created handouts, electronic communication, and Power Point programs for presentations made at regional.

Fairfax County, Virginia, United States

• Created job postings for multiple positions, sourcing candidates from in-person events to social media.
• Facilitated all interviews, submitting all appropriate paperwork for hiring.
• Trained all new hires and ensure retention of company standards, processing corrective action and terminations for employees per company guidelines.
• Projected staffing needs and adjusting requirements as needed for budget goals.

Phr Certificate Program

Psychology