Krishna Menon Email & Phone Number

Ardhiya, Farwaniya, Kuwait

Currently handling the role as a Multi unit Manager/ operations liaison for Seazen brands in Kuwait with additional responsibilities spanning across other GCC countries. The key duties include overseeing operational performance, budgeting and forecasting branch sales for dine-in and delivery, controlling non-food costs, setting target for cost reduction, staff training, performance monitoring, target setting, menu pricing, vendor management, supply chain operations, and negotiation. My role is critical in ensuring the success and efficiency of the company's operations in the region

Doha, Qatar

In charge for the pre-opening of Site 29 A of the Barwa fan villageResponsible for Inventory handover of full furnished rooms readies foroperations for the World Cup 2022Peripheral on-site maintenance and vendor managementIn charge departmental trainer of staff for guest experience and continuousimprovementSingle handedly formulated SOPs for Front desk, concierge and operationalauditingIn charge of PMS - Hotelogix roll out and training of staff on PMS modulesOverseeing HK operations and duty allocation in the absence of EHKIn charge of guest experience and quality assurance and tracking guestcomplaints and conducting timely meeting with the HODs to mitigate challenges

Kochi, Kerala, India

Cochin Area, India

• Manager of the quarter 2020• Training champion Dec 2020• IHG certified Departmental Trainer• IHG certified Loyalty champion• Task force operation lead and management • Supervsion of operational auditing • Managing colleague training and grooming• Handling and problem resolution • Mentoring Duty managers on shadow shifts• colleague performance auditing • Monitoring revenue of suggestive selling• ensuring cost effective operating expenses• Assigning soft and revenue targets to executives and other colleagues and time bound appraisals

Chennai Area, India

Night Auditing management including the rate variance, monitoring credit limits and Pay masters, Zero rates, OOO rooms, and daily allowancesProficient in formulating SOPs and implementation, responsible for the LSOP formulation for the Club InterContinental Gatsby Lounge and Front Office OperationsProficient in PMS and RMS in Opera and Intermediate knowledge in IHG Concerto Proficient in handling departmental profit and loss statements and retrenchment strategies Handling C forms and modified guest data on a routine basis Professionally trained in Hotel Reservations in areas including reservation basics, Online reservations, Online room Inventory management, Online travel agents, Bulk booking Management and room inventory, Strategic Business revenue planning, Analysis of reservation forecasting ( Month to date and year to date )Professionally trained in Sales in terms of SWOT analysis, Sales calls, RFPs, Function prospectus, Conversion of inquiries and prospected business to generating accounts.Assisted Marketing managers/ Sales managers in making sales and cold calls, created innovative press releases at JW Marriott Kuwait City to appeal to the Local press communityProfessionally trained in Rooms Division in the areas of handling Opera ( PMS version 5.1), Micros POS ,Check-ins, Check-outs, Guest account cashiering, Cash handling and audits, Night Auditing, Club Lounge management, Profit and Loss planning, Cover report formulation, SOP formulation , Room Inspection, Trained colleagues for Brand standard audits

Chennai Area, India

Selected into the corporate management training programme of IHG, the training was bifurcated into three levels:1. Learning the ropes of all the operational and non operational departments2. Department of choice specialisation : Front Office3. Task force deputation in reservations for three months4. Club InterContinental lounge operations handling5. Involvement in problem handling and resolution6. Shadowing the manager as the deputy duty manager in charge

Chennai Area, India

In charge of the Club InterContinental lounge operations handling :1. Employee training2. Guest relations and problem resolution3. Rostering4. Asset inventory management5. Bar inventory6. Store and indenting7. Standard operating procedures formulation.8. Cover report preparation9. Handling Mystery shop audits10. Assisting HOD with profit and loss analysis11. Implementation of retrenchment strategies and roll outs

Chennai Area, India

Selected into the corporate management training programme of IHG, the training was bifurcated into three levels:1. Learning the ropes of all the operational and non operational departments2. Department of choice specialisation : Front Office3. Task force deputation in reservations for three months4. Club InterContinental lounge operations handling5. Involvement in problem handling and resolution6. Shadowing the manager as the deputy duty manager in charge

Kuwait

Had the opportunity to closely work with the sales and marketing team assisting with:1. Press releases2. Social Media Marketing and accounts3. Creating RFPs and online proposal platforms like meeting broker4. EBC (Event Booking Centre) assistance5. Learning and understanding conversion of potential sources to generating accounts

Bachelor’S Degree, Hospitality Administration/Management, Graduate In Hospitality And Hotel Administration.

Activities and Societies: - Cultural coordinator/ representative for the students. - Violinist, carnatic singer and contemporary dancer..

High School Graduation, Computer Science

Activities and Societies: National and Kuwait topper in AISSCE exams for the year 2012. - National college topper for the year 2013..