Michelle Foley Email & Phone Number

Charlotte, North Carolina, Us

Cloud Center of Excellence lead. Evolving processes and policies in support of Cloud deployments at Truist.

Vernon Hills, Il, Us

Program Management for a Cloud Center of Excellence for ensuring compliance with baseline security requirements for Cloud deployments.

New York, Ny, Us

DevSecOps Technical Delivery team - API Security, Monitoring & Tracking

Gb

Greensboro, North Carolina, Us

Establish an in-house technical training program as part of a cross-company Digital Transformation Initiative. Provide technical PM oversight and coaching to improve the quality and efficiency of agile projects. • Developed custom, instructor-led, skills-based training regimen for CFP Leadership Development Program.• Product Quality Improvement. Provided IT and Security PM guidance for SCRUM project to reduce costs of poor-quality output from mill operations. Solution vetting: vendors, technology, and end-user experience. • Teams Adoption/Skype Deprecation. Developed and implemented company-wide Teams training program as part of Teams Adoption, adapting to various significant, location-specific challenges.• Established framework for quality KPIs, tracking and reporting training compliance, and reporting to senior leadership.• Drive incorporation of accessibility and inclusion best practices into standards for the development and delivery of training collateral.

Redmond, Washington, Us

Manage business operations for the Detection and Response Team: resource identification, pre-engagement scoping with customers, point-of-contact for account teams, deployed IR teams, and internal partner teams: MTE, Microsoft Security Research Center Windows Defender.• Provide PM support for DART Development team iteration planning and ongoing reviews to provide productive and inclusive planning cycles.• Lead internal feedback reviews and triage DART tools and processes bugs and feature requests.

Redmond, Washington, Us

• Designed solution for case routing issues between support platforms for Cloud Services: Azure IP and O365 Exchange. Defining the workflow, achieving executive-level stakeholder, service- and application-owner acceptance from 3 business units, and implementing the process across all 3 business units. ROI: Improved Customer Experience, decreased times for First Contact, Solution Delivered, and improved customer satisfaction.• Partnered with the MMPC on process improvements to reduce the backlog of malware samples to be processed, decreasing the number of "malware not detected" cases by 22% in the first quarter of FY 2016. • Initiated and led a project to establish a new helpdesk-driven support delivery model for Rights Management applications, serving >120,000 global employees. ROI $250,000 < 3 months, and on-time deliverables for RMS Product Engineering Team. Awarded Peak Performer Award.• Managed product quality and customer experience improvement projects for cloud, on-premises, and hybrid security products: Azure Security Center, Azure Information Protection, Windows Defender and Defender Advanced Threat Protection, Azure Advanced Threat Protection, and Security Incident Response.

Redmond, Washington, Us

Managed 65 System Center readiness projects of varying complexity and 100+ subject matter experts worldwide through collaboration with product engineering partner teams; ensured quality delivery of more than 10,000 hours of training to 1,000+ participants around the globe.

Redmond, Washington, Us

Enterprise technical support for App-V, Virtual Machine Manager, Microsoft Enterprise Desktop Virtualization, and System Center Configuration Manager. App-V Sustained Engineering Point-of-Contact for CSS.• Served as Project Lead and Lead Trainer for beta programs for App-V, developed and delivered training to more than 900 global support resources.

Redmond, Washington, Us

Served as Technical Team Lead for eight full-time employees and 5 vendors addressing client-facing issues; providing escalation support and process/technical direction to support engineers through proactive mentoring and case reviews. POC for collaboration with Sustained Engineering, Escalation Engineering.

Redmond, Washington, Us

• Technical support for Small Business Server 4.0-2003: Exchange 5.0, Exchange 5.5, Exchange 2000, Exchange 2003 installation, configuration, and disaster recovery, Windows 2000, 2003; Proxy Server, ISA Server 2000-2003; networking; Active Directory; SharePoint Server; and SQL.• Product Feedback Analysis: extensive, detailed review of customer support tickets to provide business insights to engineering teams.

Redmond, Washington, Us

I worked as a second-level support engineer for Windows 2000 during the product launch.

Master Of Business Administration - Mba

M.S., Pharmacology And Experimental Therapeutics

Bachelor’S Degree, Biology-Chemistry