● Oversee and manage the IT infrastructure, including user accounts, directory services, and endpoint devices. Implement and manage systems for patch management and endpoint compliance.● Administer and maintain a mixed environment of physical and virtual servers, ensuring optimal performance, scalability, and high availability● Provide 24/7 support to newsroom and production teams, ensuring seamless operation of critical systems and minimizing downtime.● Lead and manage complex IT projects, from planning through execution, including system migrations, upgrades, and decommissioning of legacy systems.● Spearhead disaster recovery efforts during critical incidents, coordinating with cross-functional teams to restore operations swiftly and minimize impact

"Game Crimes" is a history project by Mike Bachmann (Greetings Adventures Podcast, Roll for Streetwise) and Jay Munford (SHU Podcast, Poor Skeleton Games) detailing the black market history of video games. Each podcast covers a single topic, provides some historical context and reviews a few games related to the topic. On the GAME CRIMES interactive streams, Mike and Jay answer questions, give how-to demonstrations and play these games for the first time.

Since November 2012, I have worked with four others to help produce "Greetings, Adventurers!" (formally "Drunks and Dragons"), a 5th Edition Actual Play podcast. Since then, we have seen multiple successes, including multiple successful crowdfunding campaigns, a yearly convention in Columbus, OH that draws attendees from all over the world, and a monthly download count of nearly 600,000! "Greetings, Adventurers!" is also the proud recipient of the 2017 Academy of Podcasters award for Best Podcast in the Games and Hobbies category.

● Install, maintain and troubleshoot desktop and peripheral devices● Troubleshoot complex hardware and software problems in academic and research environments● Supports and migrates legacy RHEL servers to CentOS● Develops and deploys custom scripts and tools according to the University's needs● Supports classroom A/V solutions such as Crestron / Echo360 / Cisco Teleconferencing / RoomReady

● Responsible for responding to, resolving, and delegating IT tickets in the Midwestern CI region● Managed multiple servers including the Shoretel phone system● Primary point of contact for user support in the Peoria, IL location● Managing quarterly lease returns of user assets.

● Acted as a first point of contact for Caterpillar's Global IT help desk in their data center in East Peoria, IL.● Responsible for diagnosing and resolving hardware, software, and end user problems in a primarily Windows based environment while adhering to Caterpillar's procedures and best practices to ensure uniformity between departments.

● On call as a representative of Savvv to our creative clients in the Peoria, IL area.● Responsible for diagnosing hardware and software issues in Windows, Mac OS X, and iOS environments. ● Developed infrastructure and systems to meet our client's needs.