Mike Buck Email and Phone Number
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Mike Buck personal email
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As an experienced Customer Success Manager, I love to dig into customer problems and help them grow with tailored solutions, creating and optimizing outcomes that matter. To accomplish this, I focus on fostering strong relationships with clients and ensuring their success with our products or services. With a track record of driving customer retention and growth, I am passionate about collaborating with cross-functional teams to deliver exceptional customer experiences. monitoring data for patterns and trends, and quickly adapting to new insights.From the hospitality industry and wedding photography to academic research and tech startups, my background of client-facing services is wide and diverse. My personal and professional experiences have taught me the following about myself:The client is at the center of all that I do. Some might even call it an obsession.I have a growing capacity of seeing “the big picture” but still executing on “the weeds.”Winning is my favorite, but helping others win feels even better.The Buck stops here (pun intended). I hold myself and my team accountable.I am a lifelong learner. I love seeing others, whether clients or friends, do the same.Let's connect to see how I can help drive your business's growth through Customer Success.
Playvs
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Customer Success ManagerPlayvs Jul 2021 - PresentLos Angeles, California, UsAchieved an 85% retention rate among clients by increasing NPS score while proactively mitigating churn and increasing ACVFacilitated cross-departmental collaboration to provide reporting analysis of trends in client behavior and user experience, resulting in improved client satisfaction and engagementDeveloped and implemented new resources and email campaigns, resulting in a 33% reduction in new client onboarding timeDesigned client surveys and reported on the tangible benefits that esports has on students. Showcased results to educators, athletic directors, and parents, resulting in increased adoption and usage of the platformAdvocated for customers to internal stakeholders, sharing feedback and product insights to PMs, CX, Engineering, and Leadership, resulting in product improvements and increased customer satisfaction
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Client Support SpecialistChownow 2020 - 2021Culver City, California, Us -
Customer Success ManagerCarestarter 2020 - 2020Austin, Texas, Us -
Content Onboarding SpecialistWaitr 2017 - 2019
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Adjunct Instructor & Career Services DirectorLouisiana Culinary Institute (Lci) 2014 - 2016Baton Rouge, La, Us -
Research Associate At Lsu School Of Nutrition And Food SciencesLouisiana State University 2012 - 2014Baton Rouge, La, Us
Mike Buck Skills
Mike Buck Education Details
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Louisiana State UniversityDietetics And Clinical Nutrition Services -
Louisiana State UniversityGeneral
Frequently Asked Questions about Mike Buck
What company does Mike Buck work for?
Mike Buck works for Playvs
What is Mike Buck's role at the current company?
Mike Buck's current role is Customer Success Manager | SaaS Growth & Retention | Helping companies increase customer engagement to reduce churn by 33% or more..
What is Mike Buck's email address?
Mike Buck's email address is bi****@****ate.net
What schools did Mike Buck attend?
Mike Buck attended Louisiana State University, Louisiana State University.
What skills is Mike Buck known for?
Mike Buck has skills like Social Media, Powerpoint, Research, Event Planning, Statistics, Science, Microsoft Word, Molecular Biology, Higher Education, Community Outreach, Commercial Photography, Event Photography.
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