Minh Do Email & Phone Number

San Ramon, California, Us

● Build out the CS team and function across JAPAC● Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.● Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.

San Ramon, California, Us

● Q3 Results: 116%, Q4 Results: ~101%. FY22: 110% Net Retention Revenue● Conduct Business Reviews and status calls with the intention of creating alignment of shared goals, identifying growth or risk opportunities, and sharing performance metrics and insights.● Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.● Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

San Francisco, Ca, Us

● Managed a book of over $12.5m USD ARR across 15 accounts.● Build out Customer Success Plans that align technical concepts & features to business needs● Monitor and drive account health and adoption with customers for overall success● Direct all services resources and projects, aligned to the Customer Success Plan, to ensure customers realise the full value of New Relic● Impart technical leadership & direction on all aspects of New Relic’s products & services● Assist in training customers on using New Relic to troubleshoot real-time performance issues● Track accounts to identify churn risk and work proactively to eliminate that risk● Ensure account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.● Function as the voice of the customer and provide internal feedback on how New Relic can better serve our customers● Work with some of APAC region's biggest brands including Telstra, Atlassian, Domino's Pizza and Australia Post

Canberra, Act, Au

Sydney, Nsw, Au

Key Achievements● Increased the average NPS (net promoter score) by 32% by providing a single point of contact after the initial sale to ensure the highest level of service and responsiveness● Reduced customer churn by 15% through timely resolution of support issues and proactive contact● Maximised contract renewals by demonstrating value throughout life of the contract ● Increased the number of daily proposals sent by sales team through rapid turn-around on technical blockers● Managed key clients including Dick Smith Electronics, David Jones, Airtasker, NewCrest Mining etc● Upskilled sales colleagues on more technical concepts through a series of “Minh’s Modules”Key Responsibilities● Worked closely with both our sales and technical teams during both pre and post sales to ensure that the solution design accurately meets the client requirements and expectations● Managed a high-performance team of sales and technical staff● Utilised extensive product knowledge of server hardware (virtual or dedicated), infrastructure (AWS/Azure/Onsite) and technologies (nginx, Apache, Magento, puppet etc.)● Communicated directly with agencies to maximise growth of shared customers● Advocated new services and technologies of benefit to clients and partners● Actively drove and managed the technology evaluation stages of the sales process● Smoothly transitioned deployed systems to the care of the support team● Quickly brought new recruits up to speed and ensure they became effective as soon as possible● Represented Anchor at a variety of trade shows and exhibitions

Sydney, Nsw, Au

Key Achievements● Brought on a number of Anchor’s largest clients (by monthly revenue) including Dick Smith Electronics, Bras N Things, Mindspace and various successful government tenders (including livetraffic for RMS)● Exceeded sales KPI’s by on an average of 15% month on monthKey Responsibilities● Helped partners in their day to day requirements by delivering innovative and scalable solutions to their problems● Was responsible for a portfolio with a wide spectrum of clients from retail to IT companies● Responded to functional and technical requirements of RFIs/RFPs● Found and identified new prospective clients