Minh Do Email & Phone Number

San Ramon, California, US

• Build out the CS team and function across JAPAC
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.

San Ramon, California, US

• Q3 Results: 116%, Q4 Results: ~101%. FY22: 110% Net Retention Revenue
• Conduct Business Reviews and status calls with the intention of creating alignment of shared goals, identifying growth or risk opportunities, and sharing performance metrics and insights.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

San Francisco, CA, US

• Managed a book of over $12.5m USD ARR across 15 accounts.
• Build out Customer Success Plans that align technical concepts & features to business needs
• Monitor and drive account health and adoption with customers for overall success
• Direct all services resources and projects, aligned to the Customer Success Plan, to ensure customers realise the full value of New Relic
• Impart technical leadership & direction on all aspects of New Relic’s products & services
• Assist in training customers on using New Relic to troubleshoot real-time performance issues

Canberra, ACT, AU

Sydney, NSW, AU

• Key Achievements
• Increased the average NPS (net promoter score) by 32% by providing a single point of contact after the initial sale to ensure the highest level of service and responsiveness
• Reduced customer churn by 15% through timely resolution of support issues and proactive contact
• Maximised contract renewals by demonstrating value throughout life of the contract
• Increased the number of daily proposals sent by sales team through rapid turn-around on technical blockers
• Managed key clients including Dick Smith Electronics, David Jones, Airtasker, NewCrest Mining etc

Sydney, NSW, AU

• Key Achievements
• Brought on a number of Anchor’s largest clients (by monthly revenue) including Dick Smith Electronics, Bras N Things, Mindspace and various successful government tenders (including livetraffic for RMS)
• Exceeded sales KPI’s by on an average of 15% month on monthKey Responsibilities
• Helped partners in their day to day requirements by delivering innovative and scalable solutions to their problems
• Was responsible for a portfolio with a wide spectrum of clients from retail to IT companies
• Responded to functional and technical requirements of RFIs/RFPs