Alan Hill Email & Phone Number

Eden Prairie , Mn, Us

Serve as coach and Agile Enterprise Transformation Specialist. Help people who 'do' Agile transform into 'being' Agile.Migrated major Scrum team metrics report from DOMO to over 300 teams in Rally in one month, saving an estimated $75k/year in licensing costs.Lead the Agile transformation for multiple cross-functional teams, providing guidance and coaching on Agile methodologies, practices, and principles to improve Agile adoption and maturity.Work with Scrum Masters, Product Owners, and Product Managers to help them understand and implement Agile practices effectively.Provide mentorship to teams on Agile at scale, helping them navigate the complexities of scaling Agile practices to meet the needs of their organization.Collaborate with stakeholders and key decision-makers to help them understand the benefits of Agile, and to secure their buy-in and support for Agile adoption.Conduct regular Agile coaching sessions to identify areas for improvement and to drive continuous improvement.Provide guidance on Agile tools and techniques, including backlog grooming, sprint planning, daily stand-ups, sprint retrospectives, and backlog refinement.Facilitate training on Agile ceremonies, including sprint planning, daily stand-ups, sprint retrospectives, and backlog refinement, to help teams improve their Agile practices.Proficient in prompt engineering through experimentation with ChatGPT, applying it to various Agile practices and content development.Skilled in using ChatGPT to enhance work productivity in report writing, comprehensive research, effective coaching, meeting summarization, recommendation-making, and creating engaging content for SharePoint articles and training programs.Experienced in leveraging ChatGPT's capabilities to improve project outcomes and task execution.Excited to explore new opportunities and make a significant impact on any team or organization through my ChatGPT skills and vast technology experience.

Eden Prairie , Mn, Us

Enterprise Firewall Management team, directly supporting complex, high pace business integration projects. Configure Palo Alto Firewalls using Panorama, develop firewall policies for deployment, and remove policies following proper Change Management and Service Deployment policies and standards. Develop new automation and scripting solutions for managing Palo Alto firewall policies using CLI set commands. Scrum Master Certified (Scrum Alliance) ID: 001110618

Eden Prairie , Mn, Us

ITSM Process Owner - Instrumentation and Alerting.Worked with internal customers to provide computer infrastructure/application monitoring. Requirements gathering for monitoring using a variety of monitoring tools - HP SiteScope, HP BSM, Gomez and XMatters.Developed a service based, veteran volunteer organization built around the principles of encouraging Employee Engagement through service to community, employees and leaders.

Minneapolis, Mn, Us

Volunteer coach and meeting facilitator, responsible for helping military veterans find meaningful employment through coaching and referrals to community support services as needed.

Leveraging the veterans and military members in the corporate workforce to create effective cohesive teams and a corporate culture of service and loyalty.Advise and demonstrate to corporate entities how to capitalize on the strong and pervasive leadership skills and experience of veterans in today’s workplace to improve morale and increase employee engagement scores.http://yourcorporateallies.com

Currently working on selected commercial real estate development projects to enhance community development and quality of life for residents. These projects are designed to be profitable and beneficial for the community.

St. Paul, Mn, Us

Provide information and assistance to individuals discovering a professional career as a Business Analyst and to companies seeking to improve business processes.

Saint Paul, Minnesota, Us

Cited by Career Counselors as a Miracle Worker. Provide assistance to military veterans in transition through workshops, individual advisor and career referrals. Serve on special projects as a Business Analyst.Invited to participate in launch of Enterprise-wide initiative to foster workplace accountability. • Increased customers to 600/day by facilitating brainstorming sessions with partner agencies. • Architected functional model for weekly job fair - increased attendance over 1,200%. • Created communications strategy for Veterans Court project – metrics, feedback and partner letters. • Provided mobile architecture strategy for an innovative job seeker application. • Created marketing video for veterans services used at job fairs and veteran events – no cost. • Presented over 100 workshops in 2010 to help unemployed job seekers return to work. • Created the “Miracle Worker” book series on networking, resumes and interviewing for job seekers.

Established a successful rental property management and real estate investment company that provided safe, clean, contemporary housing to residents. Business philosophy centered on treating residents as customers and guests to achieve the goals of high current income and long-term capital appreciation.

Las Vegas, Nv, Us

Provided business systems consulting and mentoring services to business owners of companies ranging from 1 Million to 5 Million. Taught business owners marketing, operations, and financial statements/P&L’s. Developed Business Intelligence systems for marketing departments.Accomplishments: • Increased customer profitability 30% – 90% percent; achieved through people development, team productivity and sales increases. • Saved clients $20,000 to $50,000 in annual advertising by analyzing marketing strategies. • Created marketing metrics systems to increase customer loyalty and referrals. • Created values-based business systems to dramatically increase customer and employee loyalty. • Presented several workshops on business fundamentals to business owners, always highly rated. • Created marketing videos at no cost for Employment Action Center, a prominent Twin Cities Non-Profit.

Dublin 2, Ie

Assembled and led a global Infrastructure Support team of 20+ people to provide 24/7 level 2 server support in the Best Buy Data Center for Wintel, Unix and Linux platforms.Accomplishments: • Recognized by peers as a champion of customer satisfaction, a trusted advisor and role model. • Successfully transferred support offshore using a co-located support model. • Advised other managers and consulted on offshore transition model process. • Mentored team members who were promoted from Mainframe Operators to System Engineers. • Facilitated brainstorming sessions for several other team managers. • Created an innovative support transition methodology (MIRE). • Improved team efficiency by creating consolidated workload Dashboards. • Gave individualized training for other teams exploring SharePoint 2007.

Richfield, Minnesota, Us

Developed and improved support processes, tools and training for a large-scale enterprise Data Center. Team lead for 8 Support Engineers.Accomplishments: • Migrated Windows 2000/2003 server support functions to the Data Center in one week. • Reduced Mainframe batch tickets by over 50% from the Data Center to Batch Support team. • Reduced call volume 82% by implementing an Interactive Voice Response (I. V. R.) system. • Increased system reliability 52% without increasing staff or overtime by upgrading to HP OpenView. • Improved interaction of support teams exponentially by converting from Expert Advisor to Remedy.• Transferred operational procedures to online Intranet from paper based system (OPSWeb). • Established key performance dashboard metrics for tracking team workload performance.

Led and managed a team of 10-15 responsible for supporting the Best Buy website.Accomplishments: • Planned and managed a major project for the Data Center to monitor Dot Com systems 24/7. • Vastly improved interaction with support teams by converting from BatchMon to Expert Advisor. • Partnered with Human Resources to create an innovative hiring program for entry-level graduates. • Reviewed and approved LDAP technology as a member of Technology advisory Board.• Created Business Intelligence Dashboard of key Dot Com performance metrics for CEO. • Managed QA/Performance testing lab for Dot Com.

Managed all IS functions for a national construction company, reporting to the CFO. Determined I. T. strategy to help senior executives achieve business objectives. Managed department capital and expense budgets.Accomplishments: • Developed Internet access policy and security standards. • Developed remote access security strategy and implementation plan. • Managed vendor relationships for purchasing, configuration and installation. • Implemented 3 LAN’s and 6 WAN’s in 3 months, designed for minimal network administration. • Initiated and directed critical projects to create nationwide client-server network. • Assembled and led a 5 member technical team. • Led deployment of the document management project for architecture blueprints using Stellent. • Innovated revolutionary project management tools based on LEAN principles.

Technical consulting assignment with major finance industry client for their Open Systems networking projects.• Seamlessly integrated different business units' network applications and services. • Advised on LAN/WAN design and managed the successful project to upgrade LAN hardware.• Configured, monitored and updated OS for Cisco firewall and router.

Minneapolis, Minnesota, Us

Business Analyst assignment with a check printing company. Helped keep project on schedule, resolved communication bottlenecks between departments; Developed test plans to verify system programming; Developed technical diagrams and reports for communication with upper management and team members.

Hands on management of all IS functions for a medium-sized manufacturing company, reporting to the Controller.Accomplishments:• Identified business needs and deployed cost-effective remote access solution. • Developed strategy to improve sales communication using IVR system, designed to increase sales.• Negotiated and managed outsourced support contracts for phone system.• Oversaw IS consolidation activities due to mergers and acquisitions.

Responsible for creating strategy, infrastructure and Wide Area Networks for Fortune 500 global manufacturer. Key leadership role in developing a cohesive, distributed support environment.Designed networks, purchased and deployed hardware, trained support staff and managed servers.Accomplishments:• Led national PC training project. Set standards, selected vendor and obtained management support.• Led a nationwide Sales Force Automation project. Improved customer service and reduced data entry errors. • Directed custom application development project teams nationwide.• Created policies and procedures for LAN Administrators.• Negotiated vendor contracts, managed PC purchases and support agreements. • Supervised contractors, vendors, and LAN Administrators on several LAN deployments.• Reduced travel costs by coordinating and implementing nationwide videoconferencing project.• Trained LAN Administrators in network support and successful approaches to customer service.• Trained end users in classroom settings and provided superior desk-side support.• Created and presented end-user class – introduction to networking.

St. Louis, Mo, Us

Provided external LAN/WAN network consulting services for major accounts. Performed network performance tuning on client networks including routers, servers and PC’s.Accomplishments• Increased network performance over 100% on customer WAN’s and LAN’s. • Established procedures and manuals for training new field personnel.

St. Louis, Mo, Us

Administered all daily activities of a large network. • Migrated applications and data across platforms with no downtime or customer disruptions. • Designed a course to train technicians in hardware repair. • Promoted to Project Leader.

Provided telecommunications repair services for a field communications unit. Received Good Conduct Medal and Army Achievement Medal.

Arlington, Virginia, Us

Telecommunications Specialist, serving in Germany. Provided non-voice messaging services for V Corps Headquarters units. Received a Top Secret Security Clearance with Special Background Investigation (SBI).Received Good Conduct Medal and Army Achievement Medal.

Associate, Electronics

Certificate, Itil Version 3 Foundations

Certificate, Itil V3 Release Control And Validation

Certificate, Accounting And Finance

Certificate, Data Analysis With Excel

Certificate, Business Analysis With Excel

Certificate, Managing It Projects

Certificate, Managing Information Technology Projects

Certificate, Visual Interdev 6.0

Certificate, Lean Thinking

Certificate, Manufacturing & Accounting System Administration

Certificate, Intermediate Access '95

Certificate, Itil Foundation

Mini-Mba, Business

Certificate, Project Management

Certificate, Business Coaching

First Aid/Cpr/Aed

Education record