Kimberly Emery Email and Phone Number

• Served as the administrative partner for the Senior Director of Human Resources, delivered support in the areas of calendar management, associate reports, event planning, associate engagement • Provided support for client groups, communicating, and driving human resources initiatives, reinforcing standard operating procedures (SOP's), addressing associate concerns, and driving associate engagement• Collaborated with colleagues; organized events from end-to-end and shared best practices to collectively support the HR organization• Owned the Korn Ferry 360- Feedback process for the organization. Liaised with the Organizational Effectiveness team to effectively communicate program objectives• Assisted department leadership with the planning and development of reporting and communications processes for the organization

• Educated individuals, families, small businesses, and companies on the benefits of the membership-based access to attorneys• Led a team of over 15 Independent associates, cultivating presentation and facilitation skills while promoting products and services • Listened to requests and provided conflict resolution and guidance for customers; communicated with customers and tended to their needs while focused on goals• Promoted a collaborative learning environment; differentiated between situational needs and opportunities for customer service and increased customer retention• Provided customer service to clients, educating them on operations and aiding whenever needed; presented professional demeanor to customers