Nancy Richards Email & Phone Number

Guelph, Ontario, Canada

Southern Ontario

- Led the development of new procedures and workflows to streamlined over 100 employees’ operation efficiencies - Designed and delivered training materials for newly hired account managers- Delivered B2B training to senior executives of key accounts such as Petro Canada, Esso and Loblaws et al.- Oversaw negotiations and growth market shares through 150 accounts in Ontario

Toronto, Ontario, Canada

- Managed a team of 85 Apple Certified Technicians and provided support, knowledge and resources to maintain turnaround time and complete repairs for both business and consumer clients - Coordinated technicians according to business needs and priorities- Liaised with senior leadership regarding customer data, repair statuses and iterations of internal processes - Delivered training and Mac Technician certified exams

Southern Ontario

- Lead facilitator in hiring events, new hire on-boarding, launching new Apple Retail initiatives, technical certifications and customer service skills- Delivered on-boarding and training to leadership teams, train the trainer modules and certifications - Effectively facilitated training to individuals and group sizes that ranged from 3-60 participants- Organized and executed the logistics and administrative tasks of formal training efforts

Canada & Apac

- Facilitated and helped create training materials and sessions for Apple Retail New Store Openings in Canada and Asia Pacific Markets: Hong Kong, Ontario (Toronto, Mississauga, Ottawa, London, Waterloo, Burlington, Newmarket, Markham)- Launched Apple’s largest training initiative with over 300 participants (Hong Kong)- Provided ongoing training at Apple Retail Store locations in Southern Ontario - Collaborated and worked alongside a global team of trainers based out of Apple HQ (Cupertino), UK, EU, APAC

Toronto, Ontario, Canada

- Facilitated workshops and events for business professionals, creative industry professionals, consumer users and youth programs using a hands-off approach to ensure they get the most out of their learning experience- Delivered B2B training on Apple technologies to small to medium businesses in conjunction with Apple’s Joint Venture program- Certified expert on Apple software and hardware- Facilitated training content in alignment with adult learning principles

Bachelor Of Arts & Science, English, East Asian Studies

Tesol/Tefl Certification