Troy Henderson Email & Phone Number

Oklahoma City, Oklahoma, United States

o Leads cross-functional team developing and implementing product support strategies for diverse range of productso Coordinates with engineering, manufacturing, and customer support teams to ensure timely delivery of support solutions, meeting customer requirements and contractual obligations o Fostered strong relationships with customers, understanding their needs and concerns, and proactively addressing challenges to maintain high levels of customer satisfaction

Oklahoma City, Oklahoma, United States

o Performed as program manager on fleet sustainment contract with $14M+ annual program budgeto Coordinated across multiple engineering teams managing an average of 30 projects and $32M o Developed weekly finance tracker to reduce late/missed DFARS limitation of funds notificationso Selected to reauthor and redeliver rejected 170 page Product Lifecycle Management Document

Oklahoma City, Oklahoma

o Determined project priorities and work schedule to efficiently manage budget and scheduleo Conducted analysis of project cost performance, to include assessment of resource availability to meet scheduled milestones and customer deliverableso Developed comprehensive management reporting packages, giving senior management and customers insight to project status, cost/schedule trends and risks/opportunities against the programo Coordinated with Proposal/Pricing team to schedule programs during proposal phase

Oklahoma City, Oklahoma

o Collected, researched, and analyzed source data to include equipment requirements, engineering drawings, maintenance concepts, task analysis documentations, work flows and concept of design to determine impact to technical publications.o Determined /recommended corrective “fix” actions to engineering for evaluation or recommendations. o Implemented changes into new and existing S1000D data modules and SGML documentso Served as the technical expert adviser to system specialists and maintenance technicians for maintenance and operation of sophisticated mission computing and communications electronic systems.

Sheppard Air Force Base, Tx

o Prepared job announcements and developed hiring plan for newly assigned positionso Fielded questions from perspective applicants pertaining to job opportunities, explained hiring process, and referred qualified applicants to online job postingso Managed 58 accredited continuing education courses; utilized ADDIE process to select and develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, online training, and reference materialo Participated in weekly administrative staff meetings to provide headquarters leadership with program status and updates of key projects involving faculty and student developmento Offered 1,900 classes, 132,000 instructional hours and graduated over 7,000 studentso Shaped training program standup; established facility, job tasks, device requirements, dormitories, and staffing necessary to solidify training portion of $52B aircraft programo Revitalized trainer development program; coordinated design reviews and 12 person testing team to avoid cancellation of $7M contracto Procured local development of four trainers; saved $109K in additional contracting costs

Tinker Air Force Base, Ok

o Prioritized work flow utilizing operational impact, as well as daily, weekly, and monthly loado Participated in daily staff meetings with upper leadership pertaining to operational and administrative issues impacting scheduled production tasks for daily and weekly orderso Interpreted rules, policies, and procedures; managed organization’s QA program. Achieved 90% rating, surpassed standard by 10%. Provided on-the-spot documentation and training, as needed, for identified discrepancieso Oversaw 10K work orders; regularly exceeded established standards by over 8% to achieve organization’s highest operational rate in 5 yearso Expertly balanced flying and maintenance scheduling; ensured completion of 650 required inspections. Surpassed 90% scheduling effectiveness standard by 9%

Tinker Air Force Base, Ok

o Inherited deficient performance and recognition programs; implemented electronic routing process to reduce 140 delinquent packages. 100% compliance set headquarters standard o Fostered employee recognition; authored award and early promotion packages with 75% award winners and 70% selection for early promotion versus 4 competing organizationso Updated headquarters’ staffing and deployment documents; matched 600 employees to manning position and assigned employees to deployment positionso Oversaw leave program of over 200 employees; allowed uninterrupted operation with multiple short-notice orders with no manning shortfalls or leave cancellations over 3 years o Created headquarters’ occupational safety and health training outline and tracking system; achieved 100% compliance of all assigned employees with 0 inspection defectso Monitored employee medical requirements; rectified deficiencies of 96 employees o Prepared unit for operational and compliance inspections; quality checked 56 programs. Surpassed previous inspection results by 10%o Managed employee training; 35K+ tasks trained, scheduled 900 class seats and reduced no-shows by 85%. Performed over 50 skill upgrade test reviews with only 1 failureo Scheduled 24/7 manning across three shifts taking into account leave, training, and temporary duty assignments to worldwide locations; enabled uninterrupted operationso Performed EEO/Resiliency training to all employees quarterly; one EEO complaint resolved

East Wenatchee, Wa

o Operated talent acquisition program across 12K square mile area; focused on diversity, quality, and right recruit/right time human resource plans to attain over 90 qualified recruitso Expert at motivating qualified applicants; below headquarters 12% standard for lost applicants prior to employment by over 8% every yearo Located, trained and mentored quality applicants; 83% scored in top 3 categories of qualification exam. 30% completed rigorous training program in top 10% of classo Utilized facilities, online forums, and job listings to provide information to potential applicantso Screened and interviewed applicants; referred applicants to high-demand job openingso Revamped applicant checklist; organization qualified 100% of applicants next two quarterso Interacted with local agencies to coordinate marketing events, career fairs, and customer presentations. 3+ educators selected annually for nationwide recognitiono Conducted pre-employment interviews, screening, checked references, and arranged for background checks, physical examinations, and drug screening of 100 applicantso Maintained knowledge qualification standards spanning multiple topics to notify job applicants of employment consideration or disqualificationo Reached 200% of assigned goal during 3rd quarter 2009; qualified 166% of assigned goal in fourth quarter of 2009 to push organization over 115% of annual goalo Utilized Recruiter Information System to refine over 3K leads annually and flawlessly process confidential information on 100% of applicantso Increased product awareness by completing 4K cold calls/ 2.6K targeted mailers annually

Travis Air Force Base, Ca And Fairchild Air Force Base, Wa

o Selected ahead of peers to supervise shop of 22 employees; drafted schedule, approved leave, selected individuals for temporary assignments, and scheduled employee trainingo Conducted new employee orientations for an average of 7 new employees annuallyo Performed hands-on training with employees on job responsibilities and utilizing applicable technical manuals and specificationso Safeguarded confidential information; maintained headquarters’ classified equipment account. Ensured proper accounting of equipment and provided training to employeeso Directly supervised 8 employees; provided annual performance reviews, feedback, as needed, and counselling to identify weaknesses for improvemento Led shop training program; conducted monthly review of all assigned employees. Implemented conversion from paper to electronic records for 45 employees

Bachelor'S Of Science, Network Managment, 3.8

Master’S Degree, Business Administration, 3.8 Gpa

Bachelor Of Science, Organizational Leadership, 3.9 Gpa

Activities and Societies: Alpha Sigma Lambda Honor Society

Associate Of Science (As), Avionics Maintenance Technology/Technician

Associate Of Science (As), Human Resources Management/Personnel Administration, General

High School