Thenes Vijayarajah personal email
- Valid
• Trained new to role members of Debit Prevention Team in a virtual environment, refined learning techniques, answered questions and provided peer to peer coaching support.• Product tester - Tested the new Fraud Detection tool and suggested changes to improve workflow • Lead Cheque Prevention lunch and learns as well as collaborated on delivery materials.• Created and Transitioned Debit Prevention Real Time Monitoring to manual process for tracking purposes. • Collaborated with various strategic and team members on providing helpful feedback to improve FRUAD UI during roll out process.• Flexible with switching between helping Cheque Prevention and Debit Prevention when needed.• Winner of Quarter team awards (Q1, Q2, Q4)• Bilingual using translation technology to complete daily work.
-
Senior Fraud AnalystRbcToronto, On, Ca -
Fraud AnalystRbc Nov 2022 - PresentToronto, Ontario, Canada
-
Fraud OfficerRbc Mar 2020 - Nov 2022Greater Toronto Area Metropolitan Area• Investigate incidents and referrals by using Multiple Fraud tool and applications.• Trained, coached multiple new to role advisors and continued training current advisor with various application within NFDG• Deep analysis of accounts and profiles finding new fraud trends using various skills learned from other departments within RBC NFDG• Functioned as a team on a high level as well, being accountable, flexible and deliver results in high pressure situations
-
Fraud InvestigatorRbc Oct 2018 - Mar 2020Toronto, Canada Area• Analyze client's profile for potential fraud using tools and applications provided to help prevent loss to client and RBC.• Transitioned Debit Prevention Real Time Monitoring to manual process for tracking purposes.• Actively engaged with Team Leader in interview during hiring process.• Resolve problems at first point of contact in a friendly and helpful manner, and refer more complex situations to RBC partners, as appropriate • Responsible for the analysis and investigation of irregular client card and visa debit card transactions to minimize losses as well as fraudulent activities
-
Banking AdvisorRbc Jan 2013 - Oct 2018Mississauga• Promptly handle incoming calls to satisfy customer inquiries and immediate client needs with high accuracy, proficiency and professionalism.• Continued training and coach for new to role members as Banking Advisor.• Effectively probe customer on their banking needs, identify the most opportunistic product/service from a wide catalogue, and present it in a detailed manner • Take a one-on-one approach with every individual customer, recognizing their temperament and patience, and responding in a manner that made day-to-day banking as pleasant as possible for them• Shadow mentored for new to roll advisors through skill builds and plugins
-
Quality Assurance AnalystSmt Direct Marketing Inc Jun 2010 - Dec 2012Toronto, Canada Area• Discussed alternatives needs with clients to determine the products and services benefitting them most from large a catalogue• Evaluated the quality of each recorded call and provided objective and constructive feedback• Promoted value-added products and services to existing clients• Maintained sales sheets and generated daily reports for managerial stakeholders• Listened to customer inquiries and provided diligent customer-care in resolving all concerns and issues• Provided feedback with accurate details to leaders and managers through monitoring practices -
Customer Service RepresentativeLcbo Jul 2010 - Aug 2011• Handled merchandise, refunds, and bill adjustments• Compared disputed merchandise with original requisitions and invoices, and prepare subsequent invoices for returned goods• Issued receipts, refunds, credits, or change due to customers• Counted cash in registers at the beginning of shifts to ensure that amounts are correct and there is adequate change• Answered customer’s questions; provided information on products and services
Thenes Vijayarajah Skills
Thenes Vijayarajah Education Details
-
Graphic Design -
Advertising & Graphic Design
Frequently Asked Questions about Thenes Vijayarajah
What company does Thenes Vijayarajah work for?
Thenes Vijayarajah works for Rbc
What is Thenes Vijayarajah's role at the current company?
Thenes Vijayarajah's current role is Senior Fraud Analyst.
What is Thenes Vijayarajah's email address?
Thenes Vijayarajah's email address is vt****@****ail.com
What schools did Thenes Vijayarajah attend?
Thenes Vijayarajah attended Humber College, George Brown College.
What skills is Thenes Vijayarajah known for?
Thenes Vijayarajah has skills like Adobe Creative Suite, Graphic Design, Illustrator, Microsoft Office, Photography, Photoshop, Advertising, Customer Service, Indesign, Leadership, Management, Microsoft Excel.
Who are Thenes Vijayarajah's colleagues?
Thenes Vijayarajah's colleagues are Jane Kag, Inae Kim, Pelumi Adeyemo, Skye Wang, Katherine Sellmer, Maggie Messing, Pravin Bedasie.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial