Christopher Leiva

Christopher Leiva Email and Phone Number

Licensed Realtor @ Keller Williams Santa Monica
Beverly Hills, CA, US
Christopher Leiva's Location
Beverly Hills, California, United States, United States
About Christopher Leiva

Licensed Realtor in Oregon. My expertise is in assisting with the purchase or sale of real estate property. I strive to deliver five star service to my clients.

Christopher Leiva's Current Company Details
Keller Williams Santa Monica

Keller Williams Santa Monica

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Licensed Realtor
Beverly Hills, CA, US
Website:
beverlyhillshotel.com
Employees:
225
Christopher Leiva Work Experience Details
  • Keller Williams Santa Monica
    Licensed Realtor
    Keller Williams Santa Monica
    Beverly Hills, Ca, Us
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  • The Beverly Hills Hotel
    Guest Relations Manager
    The Beverly Hills Hotel Mar 2023 - Present
    Beverly Hills, California, United States
    o Managed front of house operations including Front Desk, Bell Team, Concierge Page and PBX Operators.o Developed and updated Standards of Operating Procedures.o Managed staff development, facilitated monthly department meetings and prepared department progress reports. o Ensuring hotel standards are met, staff are provided the training and essential tools to effectively complete their duties.
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  • Jupiter Island Club
    Assistant Front Office Manager
    Jupiter Island Club Sep 2022 - Mar 2023
    o Developed and trained staff on luxury department standards in line with Forbes Travel Guide.o Attended department meetings and prepared Front Office team for events, arrivals, departures, and enhancing the VIP experience. o Implemented a Service Recovery and VIP Guardian Angel Program.
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  • Keller Williams Realty, Inc.
    Licensed Realtor & Agent Services Coordinator
    Keller Williams Realty, Inc. Jan 2021 - Sep 2022
    Portland, Oregon Metropolitan Area
    o Agent Services Coordinator while practicing real estate as a licensed agent. o Managed brokerage operations, onboarding new agents and course facilitator.o Awarded brokerage MVP for development of current office standards.o Marketing and lead generation.
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  • Stanford Park Hotel
    Guest Experience Manager
    Stanford Park Hotel Jan 2020 - Apr 2020
    Menlo Park, Ca
    o Acquired high group account recognition and developed group strategy. o Developed leaders and reported revenue strategies to general manager. o Managed a staff of 25 employees, including bell, valet, house car, PBX and front desk.o Managed VIP accounts, arrivals, departures and Stay Preference.
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  • Fairmont Hotels & Resorts
    Night Manager
    Fairmont Hotels & Resorts Aug 2019 - Jan 2020
    San Jose, Ca
    o Managed group arrivals, guest preferences, departures and billing.o Under my management, guest engagement scores reached record 90.2%.o Produced innovative standards of conduct and training manuals. o Conducted shift meetings, LQA training, upsell analysis, and payroll.
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  • Sls Hotel, A Luxury Collection Hotel, Beverly Hills
    Front Office Supervisor
    Sls Hotel, A Luxury Collection Hotel, Beverly Hills Dec 2018 - Aug 2019
    Beverly Hills
    o Developed upsell program, resulting in upsell record of $234,000 in 2019.o Developed upsell program that increased upsell revenue by 21%.o Prepared daily operations meetings and pre-shift briefings.o Recruited, interviewed, and trained new hire employees.o Managed 30 line staff and conducted training presentations.
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  • Four Seasons Hotels And Resorts
    Front Office Supervisor
    Four Seasons Hotels And Resorts Jun 2018 - Dec 2018
    Santa Barbara, California Area
    o Acted as full time manager on duty during overnight shifts.o Oversaw ten front-desk agents and five PBX operators. o Created new policies and procedures for safety deposit boxes, web check-ins, mobile check-ins, up-sell guidelines. o Conducted night audit consisting of revenue reporting, pay roll, VIP arrivals, and created packet for morning operations meeting.
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  • Four Seasons Hotels And Resorts
    Front Desk Agent
    Four Seasons Hotels And Resorts Apr 2016 - Jun 2018
    Greater Los Angeles Area
    o I was a consistently a top upsell performer, averaging $20K per month in additional revenue for the hotel.o Four Seasons upsell hotel of the year teams in 2017 and 2018 with $3.4 million dollars in total upsell revenue. Created training manual on upsells.o Resolved guest issues and collected data on guest experience.
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  • Four Seasons Hotels And Resorts
    Bell Attendant
    Four Seasons Hotels And Resorts Jan 2011 - Apr 2016
    Beverly Wilshire Hotel A Four Seasons Hotel
    - Luggage Delivery.- Porterage tracking- Assisted with VIP Arrival and Departure experience
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  • Super Soccer Stars
    Head Coach And Program Leader
    Super Soccer Stars Aug 2014 - Oct 2016
    Greater Los Angeles Area
    Leading groups ranging from 2-25 children in an extensive soccer coaching and learning program.
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  • Quality Parking Lot Services Llc
    Valet Supervisor
    Quality Parking Lot Services Llc Feb 2010 - Jan 2011
    Los Angeles, California, United States
    o Valet Supervisor hired by Quality Parking Services and contracted with The Sheraton Los Angeles International Airport.o Created schedule, trained new staff members and monitored valet activity for Sheraton which had 900 guest rooms and 2 restaurants. o Delivering a seamless arrival & departure experience to Sheraton guests.
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  • Burbank Red Machine Soccer Club
    Head Soccer Coach
    Burbank Red Machine Soccer Club Feb 2008 - Feb 2009
    Chatsworth, Ca
    o Head Coach/Manager for under 13 boys soccer team.o Created team building exercises, lesson plans and player development.o Organized team events and fundraisers.
  • Aliso Niguel High School
    Head Soccer Coach
    Aliso Niguel High School Nov 2007 - May 2008
    Aliso Viejo, California
    - Create lesson plans- College recruitment counseling- Organize fundraisers and team building events.
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  • Los Angeles Unified School District
    La'S Best Counselor
    Los Angeles Unified School District Jun 2005 - Jun 2006
    El Dorado Elementary School
    o Addressed the needs of all students by facilitating their academic, personal/social development, and career development.o Supervised groups of up to 15 students.o Created and led lesson plans and after school activities.o Provided tutoring on mathematics and social studies.
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Christopher Leiva Education Details

Frequently Asked Questions about Christopher Leiva

What company does Christopher Leiva work for?

Christopher Leiva works for Keller Williams Santa Monica

What is Christopher Leiva's role at the current company?

Christopher Leiva's current role is Licensed Realtor.

What schools did Christopher Leiva attend?

Christopher Leiva attended California State University, Northridge.

Who are Christopher Leiva's colleagues?

Christopher Leiva's colleagues are Robert Crouch, Merlin Bonilla, Douglas Brotherhood, Alan Kropf, Jane Swanson, Ramon Lagos, Thandeka Khuzwayo.

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