Nicholas Burch Email & Phone Number

Cambridge, United Kingdom

Your First Choice for Recruitment and HR in Cambridge, Kettering and Milton Keynes.Headquartered in Cambridge with regional offices in Kettering and Milton Keynes we provide cost effective Recruitment and HR solutions to an impressive portfolio of customers spanning the UK and Europe. From taking on your first employee to managing your greatest resource – people, we’ve got it covered; from Recruitment to Human Resources, we pride ourselves on “placing people first”.We work with a diverse collection of industries from start ups to blue chip companies covering a vast range of sectors including; • Finance & Accountancy• Hospitality• IT & Engineering• Industrial & Manufacturing• Office Support, Legal & HR• Sales & Marketing• Scientific & Medical• Temporary, Contact and InterimWe invest heavily in understanding our sectors and give specialist market insight gained through years of experience; this helps businesses to make the right decisions. We take the time to understand what you’re looking to achieve, we really do listen to your needs. We’re lucky to work with amazing businesses, which make us even more passionate about what we do.You Matter To Us. We strongly believe in a positive and personalised recruitment and human resource experience. It’s not simply about connecting from time to time, its about how we do things, how strong our relationships are, how we treat others and how we behave – it’s about “placing people first.” Honesty and integrity is at the heart of what we do. Our shared purpose enables us to work together as one to ensure our clients and candidates can trust and rely on us to deliver.01223 855440 | Cambridge01536 295460 | Kettering01908 926610 | Milton KeynesDirect Contact Details:t: 01223 855440ddi: 01223 661766m: 07715 960693e: nicholas.burch@aspirecambridge.co.uk

St Ives, Cambridgeshire

Associated Award(s): 1 Working Together Award, 2 Exceptional Customer experience Award.Responsible for delivering impeccable customer service through daily interaction and conversations, resulting in customer needs being identified and a suitable customer outcomes. Maintaining and monitoring own competency levels and strictly adhere to regulations and procedures. In charge of checking the branch’s daily work to ensure it strictly adhere to the society’s regulatory, audit and conduct risk standards and procedures. This was proved by the branch receiving an “A grade Audit” in the year 2016/17.Proactively engage with customer contact to ensure society details are up to date and actively helping customers offering reviews and explanations of products and services offered. Maintained a “green” standard of work and was 1 of 2 out of 8 Customer Consultants who retained their certified license to sell N&P products during branch closures as well as taking on extra responsibilities. Continuously exceeded company target of holding a 33% sales conversion rate, on average holding a conversion rate of 61%. With a percentage of 42% of those leads being self-generated.Being 1 of 2 Customer consultants, flexible in covering numerous branches which lead to a 35% increase in productivity across the area.

Sawston, Cambridgeshire

Associated Award(s): 1 Inspirational Leader Award, 1 Locally Famous Award & 2 Living our valuesResponsible for identifying customer needs and making referrals to authorised colleagues to facilitate their individual needs. Using exceptional customer service to increase positive brand awareness. Identifying and satisfying customer needs, and where appropriate referring them to an authorised colleague. On average referring 1.3 new leads per day more than any other Colleague in branch.Head of L&G for the area, which involved the maintaining the L&G diary, calculating L&G activity and relaying to branch manager's on weekly conference calls and training staff on how to use Sam2 (the booking system).Promoted to high performer from basic performer before probation period was over.Proactively engage with customer contact to ensure society details are up to date and actively helping customers and referring them to senior colleagues where appropriate. Leader for community engagement events, since taking over this role the branch has achieved its most successful charity day which raised more than double of any previous event. This in turn has increased brand awareness within the local community

Ba Hons, Sport, Community And Leadership

Btec National Diploma, Sports Studies