Teddy Hennes Email & Phone Number

Los Angeles, Ca, Us

Irvine, California, Us

Irvine, California, Us

Led a team of 4 people (controller, accountant, EA, and operations manager) to ensure effective business operations, including the planning and executing of financial operations, people management, sales strategy and organizational planning. Held responsibility for a $1M operating budget and a P&L of $5M. Served as the PMO for a massive corporate reorg, partnering with consultants and ensuring timely progress. A trusted partner to C-suite leadership with experience as a board-room observer and direct advisor.Impact:• Saved $1M on the P&L by implementing new cost-saving measures.• Scaled MRR by $40k in 6 months through the design and execution of a new sales strategy.• Retained 90% of customers during a major reorganization and increased NPS by 20 points.• Achieved 92% employee retention during an 18-month reorganization by communicating clear goals and prioritizing professional growth opportunities.

Irvine, California, Us

Supported executive leadership in planning and operations. Identified and addressed pain points, overhauling the customer onboarding process to create a feedback loop and improving data capture, analysis, and distribution. Developed comprehensive playbooks, improving organizational alignment and performance tracking. Implemented and trained teams on a new tech stack, fostering a culture of data-driven decision-making. Diversified revenue opportunities beyond traditional referral-based growth by developing the post-pandemic sales strategy that included batch prospecting and market expansion.Impact:• Led initiatives resulting in a 5% increase in annual customer retention YoY for 3 years.• Improved goal accuracy by 30% through the design of a customer feedback loop and data capture process. • Helped 1 employee secure a leadership role through training and mentorship. • Increased customer engagement by 75% YoY by reworking an in-person event to a digital speaker series.

Irvine, California, Us

Responsible for all day-to-day organizational processes and the design and maintenance of KPIs. Built out a CRM system, including process creation and streamlined workflow integration through Salesforce administration. Advised on strategic initiatives around recruiting and onboarding, sales efficiencies, operational strategies to further the organization's growth. Partnered closely with executive leadership, observing board meetings and providing day-to-day input. Impact:• Increased operational efficiency by 25% through implementing new KPIs and optimizing processes. • Recognized a 15% increase in sales productivity through improved data accuracy and pipeline visibility. • Contributed to a 10% increase in annual revenue through strategic growth planning and execution.• Reduced onboarding time 30% and improved new hire retention 20% by implementing new recruiting processes.

Irvine, California, Us

Planned, executed, and managed over 30 programs for C-level executives. Developed and contributed to new operations infrastructure for organization-wide use. Maintained institutional and performance databases for tracking member information and contributions. Wrote and published weekly customer-facing newsletters and other correspondences. Assisted in training new interns and developing internship resources.Impact:• Improved data integrity and reporting accuracy by 50% and operational efficiencies by 15%. • Scaled member satisfaction rates by 15% through the design and execution of 30+ new programs. • Boosted intern productivity by 20% by revamping training programs with a thorough curriculum.

• Wrote and edited grant applications to Middle Eastern foundations for up to $5,000 each• Assisted in developing a formal internship program by creating the framework for an intern manual and proposing ongoing responsibilities, including peer review and defined intern-to-staff communications practices• Explored fundraising avenues, including components for a fee-for-service business model

Rohnert Park, Ca, Us

• Oversaw all volunteer applications through the enrollment process, including inquiries, scheduling volunteer interviews, background checks, and acceptance or non-acceptance.• Coordinated with enrollment specialists to evaluate every volunteer's eligibility and determine acceptance.• Evaluated the position and made key adjustments, including: supported intra-departmental coordination by offering secondary evaluations of volunteers, increased communication with all potential volunteers through new personalized email and phone contacts, and improved volunteer preparation for mentorship by offering more direct orientation resources early in the enrollment process.• Trained new full-time staff and interns