Teddy Hennes Email & Phone Number

Los Angeles, CA, US

Irvine, California, US

Irvine, California, US

• Led a team of 4 people (controller, accountant, EA, and operations manager) to ensure effective business operations, including the planning and executing of financial operations, people management, sales strategy and.
• Saved $1M on the P&L by implementing new cost-saving measures.
• Scaled MRR by $40k in 6 months through the design and execution of a new sales strategy.
• Retained 90% of customers during a major reorganization and increased NPS by 20 points.
• Achieved 92% employee retention during an 18-month reorganization by communicating clear goals and prioritizing professional growth opportunities.

Irvine, California, US

• Supported executive leadership in planning and operations. Identified and addressed pain points, overhauling the customer onboarding process to create a feedback loop and improving data capture, analysis, and.
• Led initiatives resulting in a 5% increase in annual customer retention YoY for 3 years.
• Improved goal accuracy by 30% through the design of a customer feedback loop and data capture process.
• Helped 1 employee secure a leadership role through training and mentorship.
• Increased customer engagement by 75% YoY by reworking an in-person event to a digital speaker series.

Irvine, California, US

• Responsible for all day-to-day organizational processes and the design and maintenance of KPIs. Built out a CRM system, including process creation and streamlined workflow integration through Salesforce administration..
• Increased operational efficiency by 25% through implementing new KPIs and optimizing processes.
• Recognized a 15% increase in sales productivity through improved data accuracy and pipeline visibility.
• Contributed to a 10% increase in annual revenue through strategic growth planning and execution.
• Reduced onboarding time 30% and improved new hire retention 20% by implementing new recruiting processes.

Irvine, California, US

• Planned, executed, and managed over 30 programs for C-level executives. Developed and contributed to new operations infrastructure for organization-wide use. Maintained institutional and performance databases for.
• Improved data integrity and reporting accuracy by 50% and operational efficiencies by 15%.
• Scaled member satisfaction rates by 15% through the design and execution of 30+ new programs.
• Boosted intern productivity by 20% by revamping training programs with a thorough curriculum.

• Wrote and edited grant applications to Middle Eastern foundations for up to $5,000 each
• Assisted in developing a formal internship program by creating the framework for an intern manual and proposing ongoing responsibilities, including peer review and defined intern-to-staff communications practices
• Explored fundraising avenues, including components for a fee-for-service business model

Rohnert Park, CA, US

• Oversaw all volunteer applications through the enrollment process, including inquiries, scheduling volunteer interviews, background checks, and acceptance or non-acceptance.
• Coordinated with enrollment specialists to evaluate every volunteer's eligibility and determine acceptance.
• Evaluated the position and made key adjustments, including: supported intra-departmental coordination by offering secondary evaluations of volunteers, increased communication with all potential volunteers through new.
• Trained new full-time staff and interns