I lead a team of 110 technical field support, and BI support analysts to support the install base of fuel management technology, across more than 60 mine locations in Sub Saharan Africa. Caretake daily, weekly and monthly provision of wet stock accounting and reconciliation and fuel utilisation reporting. Drive innovation in the interpretation of “Big Data” to improve operational effectiveness and efficiencies.

Responsible for the Maintenance and Support of the Gilbarco fuel management solutions suite across our global mining customer portfolio.

Executive Committee Member. I led the Industrial Client Engagement organisation - including 6 Managing Executives and more than 20 Account Managers/ Service Delivery Managers. My responsibilities included Strategy Ownership and Development, Business Development and Sales as well as Client Delivery.Key Role Achievement: Major Deals and Transactions 100% contract renewal (20) over a 3-year period.

Strategy and Business Development within the Industrial and Mining Sector. I fulfilled the role of primary and key customer contact within the Anglo American group of accounts including Anglo Operations Ltd, Anglo Platinum, AngloCoal, Kumba Iron Ore.

Strategic Management of a large outsource solution within the mining industry. Fulfilled the role of primary and key customer contact within the AngloGold Ashanti accounts to ensure Account growth through the pro-active identification of account development opportunities within the account through identified growth strategies.

Strategic management of a large strategic account in the financial services sector. Fulfilled the role of primary and key customer contact within the Standard Bank group of Accounts including Standard Bank, Liberty Life, Stanlib, Stanbic, Diners club, and Credit Suisseto to ensure Account growth through the pro-active identification of account development opportunities within the account.

Business Technology Director, member of Pfizer SA Board of Directors, Executive Management team, with ultimate responsibilities for Business Technology Operations for Pfizer South Africa nationally, as well as Export territories. Member of the Africa Middle East Business Technology Leadership team. (Second largest market, by revenue and organisation).Achievements• First Implementation of an Integrated Sales Force Management platform through the use of an integrated and distributed application using a mobile device.• Successful development of a Business Information infrastructure and platform for the provision of sales information from an outsourced distributor using Cognos and MSSQL MS Reporting Services.• Nominated for the Computer Society of South Africa’s, CIO of the Year – 2003.

Galvanized a Technical Services division, expanding the team from 7 to 55 staff members within an 18-month period. Acquired 7 key new products and technologies in the Call Centre vertical including, Avaya, Rockwell, Genesys, Nuance, Blue Pumpkin, NICE, Voicetek.Also served as a Contract Director where I successfully managed the transition of 100+ staff from Tiger Brands to Dimension Data, including organisational design, HR related transition processes, 3rd party vendor selection and contract negotiation. The scope of the contract was approximately $6.5 million USD per annum excluding new growth opportunities and included the following lines of business.

Successfully achieved major performance turn-around in Infrastructure availability, from 60% per month to 100% per month in a six-month period. Implemented succession and performance management plans for IT staff (original team of 7, grown to 12 within 18 months). The impact of this planning converted into real and noteworthy career growth for several team members.Implemented first OLA with Deloitte Consulting for the provision and support of an integrated electronic knowledge base.

Software Application analysis and design. Key Projects Included: Systems Migration from ICL Cobol / SCL to Adabas Natural / JCL – 2-year project. Adabas application support – 5 years. BAAN systems implementation – 3-year project.

Systems analysis and design.