Conducted comprehensive analysis of existing IT systems and processes, increasing operationalefficiency by 15%.• Implemented MS applications and solutions, leading to a 20% efficiency increase.• Collaborated with cross-functional teams to resolve complex IT issues, providing advanced technicalsupport.• Reduced IT infrastructure expenses by 25% through vendor negotiation and cost-effective softwaresolutions. Assisted with preparation of financial and budget reports.• Enhanced data security measures, ensuring HIPAA compliance and reducing data breach risks.• Conducted system audits to ensure compliance with security policies and procedures. Tracked issuesand ensured timely resolution of problems, reduced SLA time from 24 hours to immediate.

Prepared and presented comprehensive reports and actionable insights to stakeholders.• Analyzed trends and market data, increasing bookings by 20% and revenue per guest by 15%.• Developed and implemented marketing strategies, increasing revenue from tours by 20%.• Successfully oversaw the renovation of technology infrastructure.• Provided technical support to over 50 employees and monitored network performance via KPIsachieving a 99% up-time rate for the network.• Identified and mitigated project risks ensuring timely resolution of issues. Defined project scope,objectives, and deliverables with stakeholders.• Managed project lifecycles from planning to execution and closure, adhering to Agile/Scrummethodologies.• Collaborated with development teams to ensure feasibility and alignment with project requirements.

Conducted project planning, including resource allocation, risk assessment, and schedulemanagement.• Facilitated Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.• Communicated project status and updates to stakeholders, ensuring transparency and alignment.• Managed all IT aspects of business, including deployment and configuration of workstations andperipherals. Organized and facilitated in-person and remote meetings and special corporate events.• Troubleshot and resolved hardware and software issues.• Provided help desk support and technical training, improving staff efficiency and productivity.

Conducted in-depth analysis of business performance, increasing sales growth by 25%. Providedlogistics and supply chain management to help streamline warehouse performance.• Evaluated financial risks and opportunities, identifying areas for optimization and efficiencyimprovement. Collected and analyzed program data across departments.• Facilitated supplier negotiations, achieving 20% cost savings in the supply chain.• Contributed to product and service roadmap development and integrated release planning.• Ensured compliance of policies and procedures. Maintained documentation and databases.

• Mentored and trained new hires and contributed to positive employee relations to foster a positive team environment• Executed team and individual day-to-day and month-to-month store sales expectations• Performed administrative duties such as inventory management, record keeping, and shipment• Exceeded in individual targets and tasks by consistently being top three associate in sales numbers each period • Collaborated with management by helping design and construct visual marketing displays

• Assisted clients in selecting eyeglasses and lens treatments• Prepared work orders and verify that spectacles are finished to specifications • Collected and submitted insurance information and claims• Provided customer service in adjusting and repairing spectacles• Performed clerical duties such as schedules, greeting customers, tracking inventory, and maintaining records•Implemented sales strategies to meet and exceed monthly revenue targets, consistently achieving or surpassing sales goals.•Trained and mentored new hires, fostering a knowledgeable and customer-focused team environment.•Collaborated with optometrists to coordinate patient care, including scheduling appointments, verifying insurance coverage, and maintaining accurate patient records.•Managed inventory levels, including ordering new stock and conducting regular audits to optimize product selection and minimize waste.•Resolved customer inquiries and complaints promptly and professionally, ensuring high levels of satisfaction and repeat business.•Maintained compliance with industry regulations and company policies, including HIPAA guidelines and optical standards of practice.

• Directly assisted owner and and fulfilled managerial responsibilities• Oversaw automotive detailing operations across multiple shops by managing up to eight employees at each shop• Practiced HR duties by conducting interviews, training, and evaluating employees• Performed administrative duties and responsible for organizing sales strategies of dealership contracts • Controlled budget, supplies, and inventories