A loyal, enthusiastic, friendly and charismatic leader with excellent people skills. Very customer-driven with a great feeling for what clients (and colleagues) need. Helpful and polite. A defining team-player with strong communication skills that tends to be all over the place whilst maintaining a sharp eye for detail. Quick learner, analytic thinker and quick to find pragmatic solutions to almost any issue.Expertise:ITIL Service Management Processes (e.g. Request fullfillment, Incident Management, Change Management, Problem Management. Project management, Service Improvement, Process Improvement). Employee motivation and satisfaction. Leadership. Customer satisfaction.Experienced with:VMWare virtualization, Networking TCP/IP, Juniper network, Checkpoint firewall, Microsoft Windows Server (2003-2019), Microsoft Windows Desktop (XP-10), Mac OS, Active Directory, Group policie management, Kaspersky antivirus, Microsoft Office (2003-2019), Microsoft Office 365, Cleanport, SpamExperts.