•Utilize selling techniques such as up-selling, cross-selling, and suggestive selling to maximize property revenue.• Maintain up-to-date knowledge of sales strategies, rates, products, packages, facilities, and inventory.• Record and process reservations across all channels within 24 hours of receipt.• Input accurate reservation details into the property management system.• Ensure the proper functioning of all communication systems (e.g., Alice, SAGA, Review Pro, telephone equipment).• Be familiar with all extranets and Global Distribution Systems (GDS).• Achieve performance targets (KPIs) to ensure work aligns with organizational goals.• Handle guest queries, requests, and complaints in a polite and efficient manner, seeking guidance when necessary to reduce customer dissatisfaction.• Maintain a comprehensive filing system for the Reservations department.• Anticipate guest needs by asking open-ended questions to gather necessary information.• Communicate effectively with internal teams (e.g., Sales, Management) regarding cancellations, no-shows, and penalty charges.• Coordinate group bookings with the Sales Department.• Attend required training programs to continuously improve skills.

°Process of room Reservations by email, phone and Online reservations systems°Review and management of Reservations payments°Arrangement of additional services prior to guests' arrival°Daily review of arrivals°Handling Cancelled/Non show reservations °Monthly review of Invoices from Online reservations systems °Handling guests' complaints concerning room Reservations upon arrival

°Managing all check in and check out tasks°Reservations over the phone, email and online reservations systems°Handling of guests' complaints and other requests°Concierge Services/Recommendation and reservation of activities, restaurants and services during the stay

°Handling room Reservations by email, phone and Online reservations systems°Concierge Services (Transfer services, tours, restaurant reservations)°Handling all guests' requests and complaints

°Process of room Reservations by email, phone and Online reservations systems°Review and management of Reservations payments°Arrangement of additional services prior to guests' arrival°Daily review of arrivals°Handling Cancelled/Non show reservations °Monthly review of Invoices from Online reservations systems °Handling guests' complaints concerning room Reservations upon arrival

°Performing check in and check out tasks°Managing online and phone reservations°Handling of guests' complaints and other requests°Concierge Services/Recommendation and reservation of activities, restaurants and services during the stay

°Handling External Guest calls/giving relevant information to the Hotel°Handling Internal Guest requests/Complaints°Proceeding with room Reservations (Individual, Travel agents and Corporate) by email/phone sending confirmation email°Review and management of pending payments°Exporting and Checking IPS Report

°Handling External Guest calls/giving relevant information to the Hotel°Handling Internal Guest requests/Complaints°Proceeding with room Reservations (Individual, Travel agents and Corporate) by email/phone sending confirmation email°Review and management of pending payments°Exporting and Checking IPS Report