Theodore Bouras Email & Phone Number

Laval, Qc, Ca

My responsibilities included but not limited to:- control of employee performance while maintaining a high standard in service and productivity- Perform scheduling for 90 employees in five departments- Ensure all day-to-day activities were properly coordinated by staff- Manage human resource functions; ie.: hiring, training, performance reviews, recruiting- Finalize client contracts- Maintain employee files and customer satisfaction records in order to constantly monitor and seek new ways to improve customer serviceACCOMPLISHMENTS: * Generated a computer-based schedule manager on Microsoft Excel in order to facilitate employee scheduling and keep track of payroll costs.* Created a 40-page waiting staff conduct guide with detailed protocols, comprehensive scenarios, and clear-cut guidelines* Began governmental-funded French courses for 18 employees – the courses lasted 9 months and all participants received a diploma for the course completion

Montreal, Canada Area

Worked in the accounting department. Prepared source data for computer entry by compiling and sorting information; establishing entry priorities and maintained data entry requirements by following data program techniques and procedures.