Theodore Jefferson 3Rd Email & Phone Number

• Ensures continuous delivery of technical services through oversight of Service Level Agreements with End Users and monitoring of systems, programs and equipment performance• Automation of tasks using a combination of scripting and configuration management systems• Troubleshoot and perform break-fix tasks on all systems as necessary including servers, appliances and systems• Provided necessary instruction and documentation for change requests, installing operating systems, loading (installing) COTS products, and configuring operating systems and COTS products. • Using Productive Programming Inc.’s patching solution, perform scans of the environment and determine vulnerabilities in the patch levels. Schedule patching for all workstations, and servers. Ensure the patch schedules have completed successfully.• Innovative critical and creative thinking to evaluate and solve issues• Evaluate server load and work with technical lead to implement tuning recommendations• Support server maintenance and special projects• Perform operating system software updates/upgrades• Request, manage, and deploy SSL certificates across application environments • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups• Participate in a Scrum process with weekly planning• Configure Apache Tomcat to support applications for present and future growth • Install new / rebuild existing servers, both physical and virtual, and configure services, settings, directories, storage, etc. in accordance with standards and project / operational requirements

• Selection, installation, configuration, and integration of hardware and software in support of program requirements and as directed by technical leadership.• Documenting and/or automating systems administration procedures and assisting the engineering and test teams with automating test activities.• Identifying and implementing industry best practices for systems administration.• Developing solutions to system security needs that meet customer security requirements without negatively affecting program performance, or if security requirements cannot be met, developing technical and/or procedural mitigations to minimize residual risk due to the unmet security requirements.• Optimize performance by tuning application server components • Utilized Remedy for data center service requests (Network requests for IP's, ILO's, and DNS changes). • Automated server building using System Imager, PXE and Kickstart. • Responsible for Upgrade, installs, configuration and administration and monitoring on Linux servers. • Configure DNS,NFS,FTP, remote access, and security management• Day-to-day administration of ACL information systems, to include monitoring for hardware and software failures, troubleshooting, Microsoft patch management, and anti-virus definition updates.• Inventorying government furnished equipment incorporated into information systems.• Assign and maintain user authentication via LDAP/AD• Test and validate the proper operation and configuration with appropriate patches and fixes • Analyze system logs and identifying potential issues with servers • Install and configures VMware ESX server on Dell Blades

• Perform business/system/quality requirements analysis and review • Developed project plans and scopes based on client needs• Lead successful freight forwarding project execution according to established objectives, timelines, and costs • Identify the testable requirements and prepare the test strategy for each of the testing • Design and develop automated test scripts for regression testing • Perform production verification after software install • Responsible for Call monitoring to include a review of tasks such as greeting, understanding the issue, was a resolution provided, and was the associate professional• Assist with monitoring performance and meeting contractual requirements • Remain up to date on policies and procedures for all operations and assist in developing new procedures, and updates existing procedures when changes occur