• Oversee day-to-day operations and execution of organizational policies. • Improve efficiency and harmonize organizational activities. • Provide quotes and endorsements to brokers in a timely and accurate manner. • Issue workers’ compensation policy documents, ensuring prompt availability to brokers and clients. • Implement and facilitate company procedures to enroll new brokers. • Receive and analyze legal documentation to ensure compliance with company policies. • Create and update online documentation pages of company procedures, including instructions for issuing workers compensation policies and reporting claims. • Renew agency licenses and update list of company access codes for state insurance departments. • Prepare and distribute legal notices to brokers and clients. • Facilitate relationships with brokers through superior written and verbal communication skills. • Train coworkers on company procedures in various areas.

Ensured rate, rule, and form filings were updated daily on the RateFilings.com website, facilitating availability of current and accurate competitor rates.