Ted Stebbins Email & Phone Number

New York, New York, Us

Strategic Technical Program Manager within Citi's CTI team. Since early 2021, I have been responsible for the ServiceNow migration from an on-prem instance to ServiceNow in the cloud. This multi-year effort involves managing an implementation partner to enable Incident, Problem, Change, Knowledge, and Request Management processes for roughly 300,000 users. My role is to ensure the project work streams are progressing toward their assigned deliverables, identifying and resolving roadblocks, and promoting strong communication with our partners and stakeholders.

• Organized and led work engagement activities (over 250 projects in 2019) requiring support from Enterprise Services Portfolio (ESP) including MuleSoft API development, Axway File Gateway connection setups, Edifecs file transformation, and enterprise content management storage and retrieval.• Led IT product managers through ideation process for new projects and funding approval process.• Selected by management to serve as Portfolio Delivery Leader. Oversaw delivery of all ESP projects• Directed team of three business analysts and senior business analysts residing in multiple locations.

• Selected by management to serve as Senior Product Manager for the following HCSC Gateway applications: Axway B2Bi File Gateway, APIGEE API Gateway, MuleSoft AnyPoint Platform API Gateway, IBM DataPower Gateway, BlueRMC, and EMCNet2.• Maintained operational stability, oversaw business requests for services, managed project delivery, financial management, resource management, future state architecture (FSA) planning, vendor management and contract management.• Contributed as IT leader for large multi-year RFP (request for pricing) exercise for enterprise integration platform that involved evaluating vendor cloud offerings in integration space. This effort resulted in identifying MuleSoft Anypoint Platform as our future state architecture.• Directed team consisting of seven direct resources (application architects, system analysts, and business analysts) and 20 matrixed developers and operational staff.

• Oversaw strategic direction of Axway B2Bi product suite (HCSC's file-based business to business gateway solution) and Edifecs healthcare suite (enterprise application set for translation, validation, HIPAA compliance, and trading partner management).o Worked closely with vendors and business teams to align products with future needs and vendor roadmaps.• Directed vendor management of key Enterprise Gateway products, and led contract negotiations, procurement requests, and contract management of Axway and Edifecs vendors.• Spearheaded operational stability of assets and worked closely with on-call support team and IT leaders to ensure eGateway systems operational 24x7x365. o Supervised 70 servers in four environments for Axway and Edifecs product suites.

• Directed team of 20 resources (application architects, system analysts, developers and supervisors) that developed and supported enterprise Electronic Data Interchange (EDI) applications at HCSC with applications including Axway, rEDI-Link, rEDI-View, EMCNet2, EClaims, EDI Switch, ERA/EFT, BlueSquared, and Rover.• Selected by senior management to serve as IT leader for Enterprise Gateway implementation; multimillion dollar hardware and software investment beginning in 2010. • Oversaw Axway vendor relationship, planning, implementation, and activities related to migration from legacy rEDI-Link gateway to new Axway B2Bi gateway.

Led application delivery of BlueSquared releases within HCSC. Coordinated HCSC implementation with 30 other BlueCross BlueShield plans, BlueCross BlueShield Association, and internal IT groups impacted by scope with bi-annual releases. Oversaw team of 15 people that developed and supported EMCNet2, EClaims, EDI Switch, ERA/EFT, and BlueSquared applications. Chaired high priority incident workgroup to identify and isolate root cause of several persistent problems with BlueSquared application. Worked closely with IBM, internal WebSphere team, internal DB2 team, and internal JAVA resources to identify and resolve issues.

West Hartford, Us

Oversaw asset management processes and tools for airline accounts. Directed team of 30 people that supported asset management, procurement, project management, reporting, and analysis for American Airlines, US Airways, United, Continental, and Sabre Holdings clients. Spearheaded profit and loss (P&L) responsibility for team. Supervised outlook, forecasted fluctuations, drove cost savings efforts, and accountability to upper management team.

West Hartford, Us

Led delivery and financial management of enterprise tape backup solution (IBM TSM) services for EDS Sabre Account. Oversaw bill creation, revenue reporting, forecasting, and billing dispute resolution. Sold add-on midrange services to existing Sabre clients. Stabilized and created repeatable billing process for ETBS. Presented EDS and Sabre’s “CA Support Bridge Success Story” to 500+ InformationWeek TechWebCast participants.

West Hartford, Us

Spearheaded service delivery organization oversight, for organization of 200+ global employees, to deliver desktop, voice and network services to 8,000 Sabre customers according to contractual obligations. Led strategic planning of Sabre’s desktop, messaging, help desk, and LAN environment. Worked closely with Sabre's CIO and CTO organization to identify future needs and resolve complex issues. Maintained relationships with strategic vendors including HP, Toshiba, Dell, Microsoft, Intel, CA, ForeScout, IronPort, and Symantec. Ensured operational stability of services and technologies. Stabilized messaging and patch management environments.

West Hartford, Us

Managed part of the EDS relationship with Sabre’s Airline Reservations (ARES) business unit. Served as project delivery manager for ARES IT projects. Led projects through estimation, presentation, detailed pricing, delivery, and billing. Supervised over 50 application or infrastructure projects for ARES. Provided program management oversight for Sabre 26 classes of inventory service project. Named escalation contact for ARES related IT issues.

West Hartford, Us

Oversaw team that developed formal process and tools for requesting, estimating, delivering, and tracking projects. Contributed to development of process and tools for tracking Sabre and EDS account team contractual issues. Delivered EDS “SR tool” to both company’s account teams on-time and within budget. Implemented contract management business tool on-time and within budget.

West Hartford, Us

Directed team of 25 IT developers and analysts that supported Sprint Carrier Transport billing client. Performed essential EDS “People Care” responsibilities of hiring, termination, resource management, performance reviews, skill set development, and compensation planning. Reduced costs on Sprint Carrier Transport account by freeing up two FTEs to support business needs of new and existing accounts while utilizing India Global Solution Center for additional resource needs on ACES project.

West Hartford, Us

Led Sprint Carrier Transport Billing System's (CTBS) rating, invoicing, and media team of eight people. Oversaw client and business partner relationships in three different geographic locations, plus offsite EDS data center. Chaired major projects including CTBS disaster recovery exercise and Y2K project. Supervised year 2000 initiative without incident. Rated 500,000,000 calls in one month, achieving capacity milestone for account.

West Hartford, Us

Worked closely with Delphi management and local UAW employees to optimize work cells and make efficiencies in processes throughout oxygen sensor and fuel filter parts plant. Updated work instructions and posted machinery visual aids. Learned structured C programming and aided with large scale Materials Scheduling System migration project. Took over as site lead and attended plant manager's weekly staff meetings and represented EDS for site location. Oversaw server, desktop, and mainframe support. Maintained inventory of desktop, LAN, and phone equipment. Chaired effort to create Wichita Falls site disaster recovery plan.

Cupertino, California, Us

Represented Apple Computer on the Texas A&M Campus. Responsibilities included development of marketing strategies, direct sales, technical support, and help with pricing and configuration for students and faculty for all Apple Computer products.