Theodore Miller Email & Phone Number

Houston, Texas, United States

• Serve in a visionary technical leadership role, with responsibility for aligning technology initiatives centered on product development and deployment with strategic business objectives.• Perform industry trend analysis to inform decision-making; transform complex statistics and data into actionable insights and strategies for improvement. • Orchestrate sales engineering efforts, including the delivery of pre-sales support and the establishment of strong customer relationships.• Interface directly with customers and account holders to evaluate adherence to their needs, up-sell/cross-sell additional products and services, and cultivate rapport, leading to loyalty and referrals. • Guide product innovations and the implementation of scalable, business-focused technical solutions.• Promote cross-functional collaboration, the seamless integration of technology solutions, and effective communication between technical/non-technical parties.• Appointed as a company representative during relations and negotiations with external parties, including service providers, vendors, and community partners.

Houston, Texas, United States

• Recognized for a strong record of improving sales performance by applying a strong understanding of customer needs; adjusted solutions based on specific pain points and business goals; drove increased win rates and revenue growth.• Increased sales win rates by 50% through strategic collaboration with cross-functional teams; led the optimization of sales processes; effectively utilized customer success stories.• Offered effective pre-sales support in the form of product demonstrations, technical consultations, and proof of concepts, leading to improved win rates and successful revenue generation.• Supervised the activities of a team of 10 individuals, including task prioritization/delegation based on their strengths and areas of expertise.• Completed team performance evaluations, outlining hard/soft skill gaps and recommending professional development or leadership advancement.

Houston, Texas Area

• Maximized network performance and reliability by devising strategic solutions that adhered to business objectives; leveraged knowledge of current industry trends to inform decision-making.• Generated reports reflecting Network Utilization and Intrusion Prevention metrics on a quarterly basis for submission to senior management.• Explained report findings, conclusions, and recommendations in easy-to-understand language. • Delivered on-site technical expertise and support to ensure seamless network operations; conducted effective troubleshooting, maintenance, and proactive problem resolution.• Engaged with end users to assess their issues, walk them through potential resolutions, and assess satisfaction. • Crafted innovative network solutions by pinpointing and mitigating performance bottlenecks; identified opportunities to improve overall network efficiency and security.• Fostered effective communication and collaboration between technical and lay stakeholders, as well as across functional areas; participated in the development of innovative network strategies to meet organizational goals.

Mcallen, Texas, United States

• Spearheaded the development and implementation of IT support initiatives aiming to enhance system functionality and improve end-user satisfaction through strategic solutions and proactive issue resolution.• Coordinated the end-to-end planning, execution, and delivery of IT projects while ensuring adherence to timelines, budgets, and quality standards.• Efficiently allocated available resources (financial, material, equipment, human capital) to meet day-to-day demands and drive the completion of special initiatives. • Provided expert technical support by troubleshooting/diagnosing complex issues and integrating scalable solutions to optimize IT infrastructure efficiency and user productivity.• Demonstrated advanced knowledge of proprietary and industry-standard technologies (software, hardware) and services.• Bridged communications between cross-functional teams and technical/non-technical stakeholders.• Contributed to the conceptualization and actualization of comprehensive IT strategies based on organizational objectives.

Education record

Education record