Tedd Evans Jr. Email & Phone Number

Peoria, Az, Us

Glendale,Arizona

Played a major role to improve sales productivity by providing pre/post sale technical sales support, deployment of Lenovo ThinkVantage software, managed critical technical support issues, and drove improvements in customer satisfaction across the Lenovo USA West/Southwest geography.• Responsible for providing technical skills in sales calls, efficiently directed the writing of technical sections of proposals, and performed non-complex product proofs-of-concept.• Managed and drove technical coverage to discuss business challenges and issues with Lenovo client reps and customers on Lenovo technologies and solutions.• Efficiently directed and managed customer access to Lenovo technical support. This ranged in scope from large international customers, i.e. Intel, American Express, and Microsoft to large enterprise and public sector customers, i.e. Pinnacle West and Apollo College. • Played a major role to give specialized expertise on specific Lenovo PC hardware and software with customer software image loads. • Directed and provided pro-active First level support to Lenovo sales specialists across.• Directed and provided Second level support to Lenovo PC business partners.• Worked with Lenovo partners, Intel, LANDesk, Absolute, Serden, Sophos, EMC/Mozy and Softex to integrate their solutions on Lenovo systems.

Played a major role to improve sales productivity by providing pre/post sale technical sales support, deployment of Lenovo ThinkVantage software, managed critical technical support issues, and drove improvements in customer satisfaction across the Lenovo USA West/Southwest geography.• Responsible for providing technical skills in sales calls, efficiently directed the writing of technical sections of proposals, and performed non-complex product proofs-of-concept.• Managed and drove technical coverage to discuss business challenges and issues with Lenovo client reps and customers on Lenovo technologies and solutions.• Efficiently directed and managed customer access to Lenovo technical support. This ranged in scope from large international customers, i.e. Intel, American Express, and Microsoft to large enterprise and public sector customers, i.e. Pinnacle West and Apollo College. • Played a major role to give specialized expertise on specific Lenovo PC hardware and software with customer software image loads. • Directed and provided pro-active First level support to Lenovo sales specialists across.• Directed and provided Second level support to Lenovo PC business partners.• Worked with Lenovo partners, Intel, LANDesk, Absolute, Serden, Sophos, and Softex to integrate their solutions on Lenovo systems.

Played a major role to improve sales productivity by off-loading technical sales support tasks,managed critical technical support issues, and drove improvements in customer satisfaction across the IBM Personal Computing Division Area 4 geography.Responsible for providing technical skills in sales calls, efficiently directed the writing of technical sections of proposals, and performed non-complex product proofs-of-concept.Managed and drove technical coverage to discuss business challenges and issues with IBM client reps and customers on IBM technologies and solutions.Efficiently directed and managed client access to IBM technical support. This ranged in scope from large international customers, i.e. Dow Chemical, Marathon, and VW to smaller local customers, i.e. Federal Mogul and Jackson National Life. Played a major role to give specialized expertise on specific IBM PC hardware and software with client software image loads. Also managed support for non-IBM hardware installed on IBM systems.Directed and provided pro-active First level support to IBM sales specialists across Area 4.Directed and provided Second level support to IBM PC business partners.Initiated and led the National FTSS monthly conference calls to ensure quality technical support across the IBM Personal Computing Division.

Responsible for and efficiently drove billable services to various clients ranging from PC technical support to installation services for IBM Global Services, Systems Management and Networking Services Practice.Managed and directed technical support and installation during both pre and post sales of IBM PC Desktop, Laptop and Servers.Responsible for providing technical advice and support in the upgrading of IBM PC Hardware with the DOS/WIN3.1, WIN95/98, and WIN/NT operating systems.Performed problem determination and resolution for IBM PC Hardware installed with customer software client loads

Efficiently directed and managed a billable contract to provide technical leadership with the Ford Motor Company in developing and implementing a certification program to ensure that IBM PC platforms worked with the Ford WIN95 client software loads.Led the effort to document the new systems, created installation procedures and instructed the client's specialist teams in the use of the new systems in the U.S., Germany, and England.

Provided technical leadership and support for the IBM GM/EDS branch office, supporting IBM PC Hardware and software across GM and EDS worldwide.Assisted in developing and implementing a plan to upgrade GM STG dealer systems to meet the demand of a fast-changing infrastructure environment. Led the effort to document the GM Techline systems, created installation designs, developed procedures and taught the client's specialist teams in the use of the new systems in the U.S. and Canada.Played a major role in running the Business Solution Center. Efficiently directed product demonstrations and completed benchmarks with IBM PC Hardware vs. Competitive systems.

Drove and established technical leadership and support in the IBM Lansing, Michigan branch office in supporting IBM PC Hardware and software in the K12 industry.Managed to a lead position IBM leadership in marketing and technical support in significantly growing the Lansing K12 account base from zero labs installed in 1988 to over 35 labs installed by 1990 in a highly competitive environment.

Provided technical leadership and sales support for IBM mainframe system for

B.A., Marketing

Activities and Societies: Student Government, Resident Assistant

A.A., Business Management