Tedd Evans Jr. work email
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Tedd Evans Jr. personal email
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I have a record of outstanding success in the management of client support, technical sales and consulting for small, medium, and large companies and associated commercial operations, in multilocation, multistate, and international environments.My over fifteen years of progressively responsible experience has encompassed client management of all aspects of technical sales and consulting, primarily with IBM/Lenovo PC Hardware and Software, in a range from Systems Engineer to Senior Field Technical Sales Specialist. This experience has encompassed the successful management of matching product functions to client requirements, determining requirements, establishing direction, installation guidance, and problem determination and resolution. I am a graduate of Michigan State University, with a Bachelor of Arts degree in Marketing, and an Associate of Arts degree in Business Administration from Kellogg Community College.Specialties: competitive, computer hardware, concept development, customer relations, customer satisfaction, dos, fast, ibm, ibm hardware, ibm mainframe, imaging, intel, leadership, marketing, microsoft access, microsoft office, microsoft windows , networking, novell, operating systems, pc, pc hardware, proposal writing, quality, quark xpress, sales, sales support, servers, sophos, systems management, technical sales, technical support, upgrades,
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RetiredRetiredPeoria, Az, Us
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Help Desk SpecialistGlendale Elementary School District Mar 2014 - PresentGlendale,Arizona
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Senior Field Technical Sales Support SpecialistLenovo Corporation Mar 2005 - Mar 2010Played a major role to improve sales productivity by providing pre/post sale technical sales support, deployment of Lenovo ThinkVantage software, managed critical technical support issues, and drove improvements in customer satisfaction across the Lenovo USA West/Southwest geography.• Responsible for providing technical skills in sales calls, efficiently directed the writing of technical sections of proposals, and performed non-complex product proofs-of-concept.• Managed and drove technical coverage to discuss business challenges and issues with Lenovo client reps and customers on Lenovo technologies and solutions.• Efficiently directed and managed customer access to Lenovo technical support. This ranged in scope from large international customers, i.e. Intel, American Express, and Microsoft to large enterprise and public sector customers, i.e. Pinnacle West and Apollo College. • Played a major role to give specialized expertise on specific Lenovo PC hardware and software with customer software image loads. • Directed and provided pro-active First level support to Lenovo sales specialists across.• Directed and provided Second level support to Lenovo PC business partners.• Worked with Lenovo partners, Intel, LANDesk, Absolute, Serden, Sophos, EMC/Mozy and Softex to integrate their solutions on Lenovo systems.
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Senior Field Technical Sales SpecialistIbm Jan 2002 - Mar 2005Played a major role to improve sales productivity by providing pre/post sale technical sales support, deployment of Lenovo ThinkVantage software, managed critical technical support issues, and drove improvements in customer satisfaction across the Lenovo USA West/Southwest geography.• Responsible for providing technical skills in sales calls, efficiently directed the writing of technical sections of proposals, and performed non-complex product proofs-of-concept.• Managed and drove technical coverage to discuss business challenges and issues with Lenovo client reps and customers on Lenovo technologies and solutions.• Efficiently directed and managed customer access to Lenovo technical support. This ranged in scope from large international customers, i.e. Intel, American Express, and Microsoft to large enterprise and public sector customers, i.e. Pinnacle West and Apollo College. • Played a major role to give specialized expertise on specific Lenovo PC hardware and software with customer software image loads. • Directed and provided pro-active First level support to Lenovo sales specialists across.• Directed and provided Second level support to Lenovo PC business partners.• Worked with Lenovo partners, Intel, LANDesk, Absolute, Serden, Sophos, and Softex to integrate their solutions on Lenovo systems. -
Senior Field Technical Support SpecialistComputer Hardware And Services Company Jan 1999 - Jan 2002Played a major role to improve sales productivity by off-loading technical sales support tasks,managed critical technical support issues, and drove improvements in customer satisfaction across the IBM Personal Computing Division Area 4 geography.Responsible for providing technical skills in sales calls, efficiently directed the writing of technical sections of proposals, and performed non-complex product proofs-of-concept.Managed and drove technical coverage to discuss business challenges and issues with IBM client reps and customers on IBM technologies and solutions.Efficiently directed and managed client access to IBM technical support. This ranged in scope from large international customers, i.e. Dow Chemical, Marathon, and VW to smaller local customers, i.e. Federal Mogul and Jackson National Life. Played a major role to give specialized expertise on specific IBM PC hardware and software with client software image loads. Also managed support for non-IBM hardware installed on IBM systems.Directed and provided pro-active First level support to IBM sales specialists across Area 4.Directed and provided Second level support to IBM PC business partners.Initiated and led the National FTSS monthly conference calls to ensure quality technical support across the IBM Personal Computing Division.
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Senior I/T SpecialistIbm Global Services Jan 1997 - Jan 1998Responsible for and efficiently drove billable services to various clients ranging from PC technical support to installation services for IBM Global Services, Systems Management and Networking Services Practice.Managed and directed technical support and installation during both pre and post sales of IBM PC Desktop, Laptop and Servers.Responsible for providing technical advice and support in the upgrading of IBM PC Hardware with the DOS/WIN3.1, WIN95/98, and WIN/NT operating systems.Performed problem determination and resolution for IBM PC Hardware installed with customer software client loads
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Advisory I/T SpecialistIbm Global Services Jan 1996 - Jan 1997Efficiently directed and managed a billable contract to provide technical leadership with the Ford Motor Company in developing and implementing a certification program to ensure that IBM PC platforms worked with the Ford WIN95 client software loads.Led the effort to document the new systems, created installation procedures and instructed the client's specialist teams in the use of the new systems in the U.S., Germany, and England.
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Advisory Systems EngineerIbm Gm/Eds Enterprise Jan 1990 - Jan 1996Provided technical leadership and support for the IBM GM/EDS branch office, supporting IBM PC Hardware and software across GM and EDS worldwide.Assisted in developing and implementing a plan to upgrade GM STG dealer systems to meet the demand of a fast-changing infrastructure environment. Led the effort to document the GM Techline systems, created installation designs, developed procedures and taught the client's specialist teams in the use of the new systems in the U.S. and Canada.Played a major role in running the Business Solution Center. Efficiently directed product demonstrations and completed benchmarks with IBM PC Hardware vs. Competitive systems.
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Account Systems EngineerIbm National Accounts Division Jan 1988 - Jan 1990Drove and established technical leadership and support in the IBM Lansing, Michigan branch office in supporting IBM PC Hardware and software in the K12 industry.Managed to a lead position IBM leadership in marketing and technical support in significantly growing the Lansing K12 account base from zero labs installed in 1988 to over 35 labs installed by 1990 in a highly competitive environment.
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Systems EngineerIbm National Accounts Division Jan 1982 - Jan 1988Provided technical leadership and sales support for IBM mainframe system for
Tedd Evans Jr. Skills
Tedd Evans Jr. Education Details
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Marketing -
Business Management
Frequently Asked Questions about Tedd Evans Jr.
What company does Tedd Evans Jr. work for?
Tedd Evans Jr. works for Retired
What is Tedd Evans Jr.'s role at the current company?
Tedd Evans Jr.'s current role is Retired.
What is Tedd Evans Jr.'s email address?
Tedd Evans Jr.'s email address is te****@****aol.com
What schools did Tedd Evans Jr. attend?
Tedd Evans Jr. attended Michigan State University, Kellogg Community College.
What skills is Tedd Evans Jr. known for?
Tedd Evans Jr. has skills like Hardware, Technical Support, Computer Hardware, Operating Systems, Mcsa, Comptia A+, Comptia Network+, Help Desk Support, Software Installation, Ccna, Computer Repair, Troubleshooting.
Who are Tedd Evans Jr.'s colleagues?
Tedd Evans Jr.'s colleagues are Brad Seaton, Michele Beale, Nancy Cohen, Bruce Duhe, Haydee Alvarez, Shaun Brown, David Sweatland.
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