Theodore Hu Email & Phone Number

Toronto, Ontario, Canada

• Led the development and execution of data entry protocols with Microsoft Office bundle, ensuring the accuracy and efficiency of information transfer, which similar to optimizing marketing strategies based on customer.
• Provide exceptional customer service by assisting customers with product selection, offering recommendations, and ensuring a positive shopping experience.
• Maintain product knowledge to effectively communicate features, benefits, and promotions to customers, driving sales and meeting or exceeding targets.
• Operate cash registers, process transactions accurately, and handle returns/exchanges in accordance with store policies.
• Organize and restock merchandise on the sales floor, ensuring products are visually appealing and properly labelled.
• Collaborate with team members to achieve store goals, support promotional events, and ensure a clean, organized store environment.

Taiwan

• Organised small group events and led and trained teams to achieve zero-defect production, implementing SOPs, vision control, and the "pointing and calling" method.
• Drove team-based initiatives to improve workplace conditions and efficiency, resulting in incentive bonuses.
• Orchestrated cross-departmental projects, developing systems that reduced manual errors and boosted productivity.
• Maximized material utilization through meticulous surveys and data analysis, ensuring effective resource management.
• Mentored new engineers, providing comprehensive training on production protocols and quality assurance.
• Implemented lean manufacturing principles to streamline processes and reduce waste.

Taiwan

• Delivered exceptional service, creating strong customer connections and offering personalized assistance to enhance guest satisfaction, provide our guests’ need.
• Handled cash transactions with precision, maintaining a balanced cash register and ensuring accuracy in all monetary dealings.
• Executed inventory checks, replenished shelves, and monitored product expiration dates to ensure availability and quality.
• Handled processing transactions with POS efficiently, cash handling procedures, credit, and debit payments, managing refunds and be aware of pricing for any special events.
• Resolved customer complaints effectively, collaborating with store management to maintain high levels of customer satisfaction.

Diploma Of Education, Sales And Marketing Operations/Marketing And Distribution Teacher Education

•Pursuing a Sales and Marketing Diploma, equipping me with the knowledge and skills necessary to excel in the marketing field.

Master Of Business Administration - Mba, International Master Of Business Administration

Activities and Societies: SEP. 2015 – MAR. 2016 FH Wurzburg – Schweinfurt in Germany as an exchange student SEP. 2014 – JUN. 2015 National.

Bachelor'S Degree, Department Of Logistics Management

•Graduated with a bachelor’s degree in logistics Management, providing a solid foundation in supply chain and operations.