Theodore Kiken Email & Phone Number

• Spearheaded the implementation of AI-powered chatbots, IVRs/IVAs, and virtual assistants, streamlining customer service operations and enhancing user interaction.
• Launched AI-driven platforms for generating audio, video, blogs, text, and other media content, revolutionizing content creation and distribution.
• Developed an OCR application for image and PDF digitization, incorporating user verification to ensure accuracy and efficiency in business process integration.
• Implemented machine learning-driven business automation tools, utilizing data analytics to enhance operational efficiency and strategic decision-making.
• Introduced AI automation in Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Managed Service Providers (MSP) sectors, transforming technical support and IT service delivery.
• Designed and deployed custom recommendation systems, leveraging NLP and speech recognition technologies to refine customer service and financial operations.

Washington, District Of Columbia, US

• Pioneered AI initiatives to refine sales and marketing, significantly boosting operations through predictive analytics.
• Acted as the chief tech and product advisor during client acquisitions, instrumental in securing deals by showcasing our tech prowess.
• Fueled efficiency and productivity by integrating AI across units, promoting a collaborative approach to tech adoption.
• Led the charge in embedding ML principles into Databricks, empowering Data Scientists, enhancing forecasting, and optimizing inventory management.
• Spearheaded the adoption of an iPaaS solution to streamline operations and system integrations, setting the stage for successful partnerships with Amazon and Shopify.
• Initiated a Customer Integrations team to collaborate effectively with major e-commerce platforms.

Beaverton, OR, US

• Orchestrated a monumental global project to overhaul and migrate Nike's multilingual CRM and associated processes, including managing LLMs and neural network integrations.
• Spearheaded consumer-centric services, including real-time and delayed messaging via chatbots (web, app, SMS, social platforms, WhatsApp), voice automation, and comprehensive consumer surveys.
• Revolutionized omnichannel engagement through conversational design and gamification across various consumer touchpoints.
• Directed diverse teams leveraging AI to enhance fraud detection, transaction security, and customer trust, focusing on advancing LLM and neural network technologies.
• Crafted and oversaw the development of cutting-edge NLP, ML, and AI applications for internal and consumer use.
• Established robust analytical frameworks for in-depth reporting and sentiment analysis.

Atlanta, GA, US

• Client: Nike
• Directed successful re-platform and migration of Nike's global, multi-language core service CRM.
• Oversaw cross-functional teams and consultants assigned to owned omnichannel Athlete tools.
• Owned the Order Management API services, integrations, framework, and reporting.
• Managed contracts with internal and 3rd party products, APIs, and other services.
• Led.com, mobile apps, and omnichannel CRM A/B testing at a global, multi-language scale.

Seattle, Washington, US

• Pioneered AWS's hardware venture via Elemental framework design, transforming software prowess into a tangible business channel.
• Spearheaded diverse, high-impact projects encompassing full-scale integrations, strategic partnerships, and architectural revolutions.
• Innovated a groundbreaking data cube and orchestrated seamless data integration from emerging sources.
• Transitioned project management from waterfall to agile, setting new efficiency benchmarks with comprehensive governance, milestones, and financial oversight.

Tampa, FL, US

• Client: The Home Depot
• Launched and scaled Pro Advantage from concept to execution, achieving groundbreaking success.
• Crafted a Salesforce.com service organization, enhancing omnichannel strategies.
• Seamlessly transitioned services and data from outdated systems, ensuring modern efficiency.
• Pioneered a business intelligence framework with a cutting-edge data warehouse, driving data-driven decisions.

Mayfield Heights, Ohio, US

• Client: National Financial Partners
• Led a powerhouse team of 11 Data Analysts in massive migrations, integrating acquisitions into the central data warehouse.
• Masterminded the seamless platform transition of newly acquired entities to the primary CRM and services suite.
• Conceived and launched proprietary apps for monetization and operational leverage with acquired firms.
• Engineered an admin framework for managing thousands of users, setting a new standard in system administration.
• Forged governance and cross-functional alliances, steering the ship on re-platforming, bespoke customizations, intricate reporting, and launching exclusive apps with precision and scale.

• Founded a thriving sole proprietorship in data delivery and editing, building a solid initial clientele.
• Fostered dynamic collaborations across technical and non-technical spheres, delivering key data products—reports, dashboards, interactive tools—for indie film and stunt firms.
• Offered a spectrum of writing services: ghostwriting, editing, creative marketing, technical docs, and led international screenwriting programs.
• Crafted and refined a range of screen productions: TV pilots, commercials, festival entries, film scripts, and animated shorts.

Scottsdale, Arizona, US

• Revolutionized architectural, process, and reporting workflows as the go-to SME.
• Authored pivotal internal and consumer-focused technical and sales guides.
• Pioneered conversational design, setting new standards in user engagement.
• Mentored and assessed talent, driving performance excellence.

Tustin, California, US

• Directed the lifecycle of CRM service—from conception to maintenance—including seamless integrations and comprehensive training programs.
• Oversaw client relations for 200+ companies, ensuring top-notch service for all internal and external users.
• Led QC, QA, and tech support, guaranteeing the highest standards for proprietary tech.
• Authored essential technical docs, user guides, and innovative service tracking methodologies.

US

• Masterminded end-to-end inventory lifecycle, enhancing data architecture and reporting mechanisms.
• Revolutionized the Customer Service Department, driving it to peak efficiency.
• Held the reins of consumer service, CRM administration, and data empowerment roles.
• Innovated workflows and business processes through strategic automation.