Ted Langley Email & Phone Number

Raleigh-Durham, North Carolina Area

• Focused on maximizing Fujitsu North America (FNA) financial objectives whilst maintaining a satisfied and trusting customer base. Governance of complex and diverse multi-disciplinary teams within a global context.
• Delivery across all areas of contract base
• Owns overall vision of the service provided
• Accountable for major transition and transformation programs
• Works collaboratively with customers, developing strategic roadmaps for IT delivery
• Works collaboratively with customer architects on development and implementation of strategic roadmap

Overall responsible for the delivery of customer support services as specified in contract service level agreements for a number of Ericsson's GSM, CDMA and LTE customers. Monitor the financial performance of delivered services to ensure that intended cost levels are maintained while securing SLA fulfillment. Act as single point of contact and operational.

Customer Service Area Manager for Verizon Wireless over the Carolina's and Virginia. Responsible for the complete delivery of Customer Support Services such as SWS, HWS, Patching and upgrades. The CSAM was accountable for turn-up of solutions at the customer premise as well as daily operational account management. Also prepared and presented management.

Team Lead that supported market trials and deployment of CDMA Wireless On Wireline (WOW). Led technology development and implementation of CDMA wireless networks and supported Nortel Integrated Wireless products. Development and execution of test plans, test cases, monitoring and reporting progress as required for each VO site. Team lead for coordination.

Provided 3rd tier software support of Nortel's DMS-100 Wireless product. Developed software patches to maintain integrity, stability and quality of the DMS100 wireless product. Onsite customer interface for DMS100 Wireless software development and GPS.