Theodore W. Johnson, Mpa, Ph.D. Email and Phone Number

As an On-Call Float Teller, I am the initial, and one of the most vital points of contact for our clients. I greet them with a smile, positive attitude, and respect to ascertain their needs to ensure a safe transaction. My core responsibilities as an On-Call Float Teller include the following: • Provide excellent customer service to all KeyBank clients in efforts to build client rapport• Accept and accurately process all financial service transactions• Maintain responsibility for my cash drawer and follow the proper balancing procedures• Act as a resource to identify and resolve client servicing issues• Assist clients in achieving their financial goals and objectives via the use of Financial Wellness tools

As the Director of the Aircraft Dispatch Program, I serve as the liaison between Eastern Michigan University’s (EMU) Aviation Department and the FAA to facilitate any communications and ensure positive continuity of the working relationship. I work closely with local FSDO Inspectors to maintain CFR 14 FAR Part 65 certification requirements for the program. Furthermore, I instruct both Dispatch I and II, which prepares students to take the Aircraft Dispatcher knowledge and practical examinations, so they can attain their Aircraft Dispatcher certificate. Through rigorous coursework, assessments, and scenario-based lessons I assure that all educational and logistical requirements are met. My core responsibilities as the Director of the Aircraft Dispatch Program include the following:•Communicating with the FAA regarding the program’s status, creating and submitting annual reports, and meeting certification requirements •Instructing Dispatch I/II students to ensure they are able to read, interpret, and apply aviation weather reports/forecasts, aeronautical tables and charts, and governing regulations effectively to the situation/scenario •Remaining abreast of current applicable FARs and dispatching protocols/procedures

As a Lecturer, I am responsible for instructing the Aircraft Dispatch II course, which is a 400-level course that is offered as a concentration for students pursuing an Aviation Management degree. My primary goal is to ensure students learn what dispatching aircraft for a Part 121 or 135 operator entails, provide them with the essential skills and abilities that are sought by commercial operators, and prepare them to successfully complete the required FAA practical examination to attain an Aircraft Dispatcher certificate. My core responsibilities as a Lecturer include the following: •Educate students on how to read and analyze various aviation weather reports in an efficient manner (e.g. METARs, TAFs, PIREPs, etc.)•Instruct students on how to properly evaluate departure, enroute, and destination weather forecasts, determine optimal routes based upon their weather analysis, select takeoff and destination alternates, and abide by the fuel requirements established by Part 121 regulations•Teach students how to effectively discern between various aviation charts and diagrams, how to comprehend, and utilize the information within them for flight planning purposes•Prepare students to complete the oral and practical portions of the required FAA exam through several ‘mock’ oral exam sessions and six ‘Flight Plan Situations’ varying in complexity•Conduct FAR/AIM review sessions, in which I inform students of the specific regulations they should commit to memory and/or tab for reference during the practical•Maintain compliance with all applicable regulations established by the FAA and requirements instituted by Eastern Michigan University to ensure safety of the students in all classroom environments

As a Graduate Assistant, I worked within the Aviation Department, which is housed within the School of Technology & Professional Services Management (STPSM). My primary role was to assist and support my assigned faculty members with their specific tasks and/or projects as they related to maintaining the positive continuity of the Aviation Program, STPSM, and the University. Concurrently, I learned what working in higher education entailed with respect to maintaining program accreditation, program maintenance and marketing, and student advisement and communication. Furthermore, I ascertained the many nuances encompassed within the University and the Aviation Department while honing essential soft-skills such as leadership, communication, organization/prioritization, and teamwork. My core responsibilities as a Graduate Assistant included the following:•Assisted departmental faculty with tasks and projects •Administered and/or proctored exams for university faculty•Compiled and analyzed data/materials for program maintenance, promotion, and accreditation purposes•Provided general administrative assistance as requested

As the Human Resources Intern, I was responsible for assisting the Director of Human Resources and the Human Resources Generalist with the completion of various township projects and/or tasks with a special emphasis on personnel administration. I was also responsible for assisting township personnel with requests or issues, and fielding the questions posed by township personnel and the general public. My primary goal was to learn what local government management entailed and how the local government operated with its many nuances. Concurrently, I ascertained and honed the skills required to work for a governmental organization while providing exemplary service to the public. This was accomplished by working with various departments, shadowing experienced employees, and focusing on specialized projects. My core responsibilities as the Human Resources Intern included the following:•Analyzed existing policies and researched best practices to make recommendations for policy modifications to update the employee handbook and associated governing township policies•Researched and compiled data to compare/contrast classification and compensation study information requests from regional collaboration (Conference of Western Wayne County) for non-union employees•Compiled data and analyzed it for township classification and compensation study for non-union employees•Reviewed employee wellness scorecards to ensure they met program criteria to determine their level of achievement pertaining to wellness incentive for the bi-annual Healthy Pittsfield Wellness Challenge•Provided general administrative assistance as requested

As the Flight Operations Intern, I rotated between three functional areas of the department, namely Flight Operations, Department Administration, and Maintenance. This was done to learn how the various departments operated and interacted interdependently to maintain the business continuity of the operation, thereby providing an in-depth understanding of and appreciation for the many nuances business aviation possesses. As the Flight Operations intern, I have completed the following projects and miscellaneous tasks:• Assisted the Safety Officer in preparation for the IS-BAO safety audit by reviewing, revising, and amending the Flight Department’s General Operations Manual (GOM) to ensure the information within and necessary documentation was accurate, updated, and in compliance with all applicable FARs• Created a safety board to promote and improve the business and safety continuity of the Flight Department by using visual references including the Safety Policy, Quick Risk Safety Profiles, graphical depictions of SPIs, and other safety-related metrics • Compiled various reports utilizing the BART Record-Keeping system to analyze the quarterly fuel burn data for department aircraft to help mitigate unnecessary fuel consumption• Assisted the Director of Aviation in reverse networking by coordinating with Eastern Michigan University’s aviation program and their professional aviation fraternity, Alpha Eta Rho, to arrange a tour of the Masco Flight Department to provide aviation students with Corporate aviation exposure• Created Emergency Response Plan Aircraft ‘Cheat Sheets’ that included company and manufacturer information, pertinent performance data, and pictures of the aircraft to serve as reference material for the Communications team in the event of an emergency• Assisted the Chief Pilot with drafting, uploading, and disseminating company Reading Files to ensure appropriate personnel were abreast of minor operational changes

As a Lead Ramp Service Agent (RSA), I was in charge of a team consisting of three to four agents. I supervised the area to ensure that our assigned tasks were completed in a timely fashion. Occasionally, I was appointed as the Acting Supervisor for the morning and/or afternoon shifts, which bestowed the same responsibilities as a traditional supervisory position. I oversaw all of the Lead RSAs and RSAs , created flight schedules, assigned RSAs to designated teams, and coordinated with the Customer Service personnel.My core responsibilities as the Lead RSA and Acting Supervisor included the following: • Marshaled aircraft into the gate• Pushed aircraft off of the gate• Assisted in uploading and offloading of luggage• Serviced the potable water/lavatory systems• Supervised all ramp personnel to ensure flights were completed in a safe and efficient manner • Coordinated with Customer Service Agents and Supervisors to ensure customer baggage was transported properly, effectively, and within a reasonable amount of time