General Manager - B&G Oysters
Boston, Ma
As the General Manager of B&G Oysters, I directly oversaw a team of 16 front of house employees, including 2 junior managers. I worked closely with back of house management to oversee a team of 20 back of house employees. I approached everyday with the goal to improve operations, mentor and support my staff, problem solve unexpected situations/emergencies, foster good relationships with vendors, the media, and the community, and to keep my people happy, while creating an unforgettable guest experience.Accomplishments:- Led the restaurant to record-breaking sales months and years- Built out retail program- Introduced new experience-based revenue generators- Re-designed and renovated the patio area and dining room to increase capacity and efficiency- Project-managed (including procuring permits for street closure, alcohol, entertainment, fire, EMT) a block party fundraiser that included 20+ outside vendor participants, 350+ guests, live entertainment, and other programming capturing nearly $40k in revenue, raising over $9k for the Barbara Lynch Foundation, and donating over 90 gallons of oyster shell to a local 501(c)3 org.