Theodoros Papadopoulos Email and Phone Number
Theodoros Papadopoulos work email
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Theodoros Papadopoulos personal email
Theodoros Papadopoulos is a Customer Success Management at commercetools. He possess expertise in business development, key account management, financial analysis, financial reporting, account management and 15 more skills. He is proficient in English, Italian and Greek. Colleagues describe him as "I had the opportunity to work with Theodoros for 2.5 years at EY Athens, where his exceptional leadership and strategic acumen stood out from the start. With a clear direction and the ability to inspire and mobilize others, Theodoros approaches challenges with a big-picture perspective while remaining hands-on and results-driven. Smart and determined, he is highly committed to achieving outcomes and delivering value. A credible professional with integrity, Theodoros communicates clearly and effectively, earning the trust of teams and stakeholders alike. His collaborative stance fosters a positive and supportive team culture, even in high-pressure situations. Theodoros focuses strongly on nurturing and developing his team, skillfully balancing immediate goals with long-term growth. It was a pleasure working with Theodoros, and I am confident he will continue to excel and be an asset in any role he takes on." and "I had the pleasure to work with Theodoros during my last year in EY Athens. He always exhibited the highest standards of work ethics and was exemplary among the team. Focused on detail, while looking at the big picture, thoughtful and proactive, he is a very reliable business development professional. As a manager, he was very clear to what he wanted and very open to my recommendations for improvements on the projects we were working. He was very supportive, giving me the right direction for personal and professional development. It is a pleasure working with Theodoros and I firmly believe he is an asset that brings added value to the company he is working for."
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Customer Success ManagementCommercetoolsLondon, Gb -
Senior Customer Success ManagerCloudfactory Jan 2022 - PresentLondon, England, United Kingdom- Manage the entire post-sales business relationship with clients, overseeing the onboarding process and then driving satisfaction, retention, and growth throughout the client journey.- Develop trusted relationships with decision makers to understand their goals and drive value; deliver regular executive business reviews.- Track account health and collaborate cross-functionally to identify growth opportunities, churn risks, and proactively deliver an excellent customer experience.- Collaborate with the rest of the Customer Success team to develop industry leading processes and best practices for delivering success to clients.- Serve as the ‘voice of the customer’ and provide internal feedback on how to maximise customer value, growth and retention. -
Account ManagerEy Nov 2014 - Dec 2021London, United KingdomManage business development activities for strategic priority accounts. Work closely with partners and Business Development executives, to facilitate strategic, multi-disciplinary teams – being part of an integrated, client-focused account team.Key duties include:- Account management for strategic priority accounts. This involves passing on knowledge, charting account progress, and leading multi-Service Line initiatives- Manage the sales pursuit process- Use client intelligence to identify areas of opportunity for account teams- Act as project manager for global accounts, coordinating activities with global account teams- Support to leadership teams with data analysis - Develop and drive account plans and regularly review these against established milestones and targets (financial and qualitative)- Establish protocols for assessing service quality for accounts- Coordinate win/loss debrief meetings with internal teams -
Business Development Operations Manager And Account ManagerEy Jun 2010 - Oct 2014Athens, Greece- BD Operations Manager for South Cluster (Greece, Romania, Cyprus, Malta, Bulgaria, Albania, Moldova) - Supervision and coordination of operational processes, such as: - Revenue Planning process - Assessment of Service Quality program - Market Leadership Plan development - Maintenance of CRM database- Account Management for a portfolio of significant clients - Preparation and coordination of account team meetings, monitoring of the press and communication of news items to the account team, screening of account performance vs. plan on a monthly basis (i.e. achievement of revenue targets);- Preparation of the budget for the Business Development department in Greece. Systematic monitoring of activities to track expenses; -
Account CoordinatorErnst & Young Dec 2008 - Jun 2010Athens, Greece- Execution of the day-to-day Account Coordinator tasks:- Support the account team in the development and management of the account, update the account plan and monitor account activities regularly, deploy and develop Account Management Framework tools;- Ensure account cleansing in relevant databases, examine and ensure that subsidiaries are promptly falling under parent company. By doing so, ensure that revenues reported are accurate and reflect on the actual engagements;- Leverage knowledge from relevant EY resources and communicate relevant material (reports, studies, etc) to the account team and company executives;- Support and coordinate account team meetings with presentations and provide requested information in a timely and qualitative manner. Additionally, communicate Though Leadership material to all account team members and respective client executives - Coordinate and ensure that all requests to Business Development are being processed and the team meets deadlines- Support and provide feedback to the Head of Business Development, update on pending tasks and communicate initiatives to further improve effective operation of the team- Support and coordinate the Assessment of Service Quality program for the assigned portfolio of accounts- Support and co-develop with Service Line Leaders and Head of Business Development Go-To-Market initiatives, follow up action plans and participate in targeted meetings -
Sales Representative And Customer ServiceArkas Hellas S.A Jun 2007 - Dec 2008Piraeus, Greece- monthly monitoring and statistical analysis of export department performance - comparison to market and analysis of company’s market share- meeting with key account executives- correspondence with headquarters (Turkey) to negotiate better rates for prospect business- offer making and follow up with clients -
Sales Representative And Customer ServiceArkas Hellas S.A Jun 2004 - Jun 2007Thessaloniki, Greece- monthly monitoring and statistical analysis of export department performance - comparison to market and analysis of company’s market share- meeting with key account executives- correspondence with headquarters (Turkey) to negotiate better rates for prospect business- offer making and follow up with clients
Theodoros Papadopoulos Skills
Theodoros Papadopoulos Education Details
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International Economics Banking & Finance -
High Academic Standing, Graduated In The Top 5% Of Class -
1St High School Of Sykies
Frequently Asked Questions about Theodoros Papadopoulos
What company does Theodoros Papadopoulos work for?
Theodoros Papadopoulos works for Commercetools
What is Theodoros Papadopoulos's role at the current company?
Theodoros Papadopoulos's current role is Customer Success Management.
What is Theodoros Papadopoulos's email address?
Theodoros Papadopoulos's email address is th****@****.ey.com
What schools did Theodoros Papadopoulos attend?
Theodoros Papadopoulos attended Cardiff University / Prifysgol Caerdydd, The University Of Sheffield, 1st High School Of Sykies.
What are some of Theodoros Papadopoulos's interests?
Theodoros Papadopoulos has interest in Interior Design, Tennis.
What skills is Theodoros Papadopoulos known for?
Theodoros Papadopoulos has skills like Business Development, Key Account Management, Financial Analysis, Financial Reporting, Account Management, Analysis, Leadership, Management, Crm, Budgets, Marketing, Banking.
Who are Theodoros Papadopoulos's colleagues?
Theodoros Papadopoulos's colleagues are Sabit Ćimić, Jan Mooij, Iulia Jurca, Neil Fabrizio, Rachid Tynsar, Sreedevi Parola (Mba-Hr, Assoc Cipd), Sulollari Group.
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