- Processing deposits, withdrawals & refunds based on the established policies and procedures- Monitoring clients' withdrawal requests- Communicating with other department regarding deposits, withdrawal approvals & KYC procedures- Ensuring compliance with the company’s anti-money laundering procedures- Assisting internally all departments with any issues related to client funds- Communicating with Psp & Cc companies regarding payments- Dealing with deposit failures, chargebacks, settlements- Preparing financial reports as requested by management- Training new-hired employees & monitoring their improvement

- Cashier (deposits, withdrawals, checks, id confirmation, money exchange, exchange rates, travel checks etc)- Chief Teller ( Money transits, business private banking, large amounts)- Customer service (Bank statements, debit & credit cards)- Seller-Teller (Selling insurance products, banking products etc)- Norkom handler (suspicious clients, criminals, political exposed person, money-laundering cases)

- Cashier (deposits, withdrawals, checks, id confirmation, money exchange, exchange rates, travel checks)- Back Office Officer (support, opening accounts, document authentication)- Customer service (Bank statements, debit & credit cards)- Teiresias handler (check clients loans, debts, cards, unpaid checks etc)