Theo Goldner Email & Phone Number

Charlotte, Nc, Us

Huntersville, Nc, Us

Sunset Hills, Mo, Us

- Manage a high volume of calls and conversations within the Grimco ecosystem, building relationships, identifying trends, and providing creative solutions to customer needs.- Drive sales growth by achieving volume, margin, and GP targets, leveraging CRM insights to tailor product offerings to customer requirements.- Accurately enter customer orders and relevant data into CRM systems, ensuring efficient processing and compliance with regulations.- Work closely with the team to exchange CRM strategies, sales tactics, and product knowledge, enhancing overall customer satisfaction and success.

Bethesda, Md, Us

- Developed training programs to enhance team leadership and operational efficiency, driving exceptional customer experiences.- Refined SOPs to ensure consistent, scalable, and high-quality service delivery.- Led a project revamp that improved user experiences and boosted customer satisfaction.- Streamlined processes with cross-functional teams, implementing a VIP onboarding system to increase customer loyalty

Mclean, Va, Us

- Implemented sales strategies to capture inbound opportunities, maximize revenue, and expand market share.- Managed detailed client and vendor data to personalize interactions and enhance sales effectiveness.- Facilitated seamless communication with stakeholders, ensuring client preferences were prioritized to optimize revenue outcomes.- Utilized Salesforce and Delphi to track inbound leads, manage sales pipelines, and accurately forecast revenues

- Led deployment (Combat Deployment, Somalia June 2018-March 2019) projects and managed unit transitions, ensuring seamless handovers and mission success in high-stakes environments.- Coordinated emergency response efforts during COVID-19 and Hurricane Laura, demonstrating adaptability and problem-solving under pressure.- Developed SOPs to optimize maintenance schedules, increasing operational efficiency and team productivity.- Facilitated risk management training, enhancing team readiness and decision-making in dynamic situations.

- Created innovative revenue strategies during the COVID-19 pandemic, sustaining business growth and capturing inbound opportunities.- Coordinated events under tight deadlines and budgets, ensuring high client satisfaction and repeat business.- Expanded revenue streams by introducing new offerings, increasing inbound interest and overall sales.- Implemented a CRM system to track client acquisition, focusing on traditional and emerging COVID-19-related opportunities to drive revenue growth.

- Streamlined event processes to better align with client needs, enhancing satisfaction and retention.- Managed event logistics from planning to execution, including contract negotiation and fee collection, ensuring seamless delivery.- Closed sales deals through effective communication, building long-term client relationships and driving repeat business.

- Designed and managed community programs, driving engagement and increasing participation through strategic execution.- Built partnerships with local government and community leaders to expand initiatives and broaden outreach.- Developed a tracking system to monitor outcomes, leveraging data insights to refine strategies and improve engagement.