Theo Johnson-Moe Email and Phone Number

Responsible for evaluating and shaping long-term business strategies through in-depth market analysis and competitive benchmarking. The role involves identifying growth opportunities, assessing industry trends, and presenting data-driven insights to senior leaders - contributing directly to the development of strategic initiatives that drive organisational growth and enhance competitive positioning. - Analysed and extracted insights on small to medium business customers and competitors in the market, which contributed to the development of a solution, creating over a £300m opportunity.-Led analysis of emerging product, providing insights that supported a £10m+ investment into a new product and influenced product development.-Investigated the implications of a key competitor's activities and provided business recommendations which received director and c-level commendation.-Collected market insights and then collaborated with senior stakeholders at director level to communicate key trends to over 3,000 people in the division.

Focused on working alongside senior sales professionals with revenue generation and client liaison and assisting sales managers with sales enablement and operations. The role involved prospecting new business, managing client accounts, and developing tailored solutions to meet client needs. Additionally, contributed to the development and implementation of strategies to enhance sales systems and processes, ultimately driving organisational efficiency and contributing to sales targets.-Assisted in closing sales totaling over £100K to small and medium businesses.- Redesigned and maintained a forecasting system, enhancing its functionality for over 20 sales specialists and their managers and improving business efficiency.-Collaborated with colleagues to develop a system to organise and identify hundreds of missed customer renewals, leading to upselling opportunities.

Responsible for increasing membership, addressing client inquiries, resolving issues, and providing product information. The role involved maintaining good customer relations, processing transactions, and offering personalized solutions to enhance customer satisfaction and in doing so supporting the company's commitment to high-quality service.- Signed up on average 50 new members a month.- Engaged with potential and current clients to create a friendly and inclusive atmosphere at the facility, receiving an average mystery shopper score of over 80% in my tenure.- Recognized as Employee of the Month shortly after joining the team.