Théo Leimer Email & Phone Number

Berlin, Germany

Berlin, Germany

Lead and optimize the CRM team’s processes, workflows, and automation for 13 E-Commerce brands.Develop and implement an SEO strategy for 13 E-Commerce brands, focusing on on-page and technical optimization to generate top bottom-of-funnel organic traffic and sales.Ideate, launch, and integrate omnichannel campaigns to grow customer retention.

Lausanne, Vaud, Switzerland

Audited CRM strategy to integrate best-in-class e-commerce and retail practices for customer retention.Developed IWC's Learning & Development program for direct-to-consumer customer representatives.Utilised diverse statistical analyses to supply strategic inputs for IWC’s execution of CRM and digital marketing strategies.

Lausanne, Vaud, Switzerland

Executed positioning audit and advised on strategic pivots to increase customer retention and activation.Constructed an omnichannel CRM strategy capitalising on data enrichment and personalization to increase customer lifetime value.Designed segmented customer engagement initiatives, leveraging insights from CRM data analysis to further enhance retention and activation rates.

Berlin, Germany

Executed CRM strategy to engage, convert, and retain the booking platform's digital community.Enhanced email marketing through strategic campaigns and automation implementation. Launched a conversion optimization and experimentation program, boosting community growth by 25%.

Lausanne, Vaud, Switzerland

Designed lead generation strategy leveraging Search Engine Advertising (SEA), resulting in a significant sales pipeline expansion.Boosted lead conversion rates through CRM strategies, constructing personalized experiences across email and mobile channels.Enhanced landing pages by deploying machine learning and voice-of-customer insights to identify and address user objections.

Allaman, Vaud, Switzerland

Responsible for providing excellent customer service to ensure guest satisfaction.Collaborated with the Lausanne School of Music to execute successful and memorable special events.

Amsterdam, North Holland, Netherlands

Created unforgettable guest experiences through exceptional service.Collaborated with team members to ensure the highest standards of quality and service.

Bachelor'S Degree, International Hospitality Management, 5.1

Activities and Societies: Corporate Strategy Consulting | Digital Acquisition Advisor | Finance Tutor

Ib, Business Administration And Management, General, 37