I am an accomplished IT Consultant specializing in Test Management of complex technology projects with extensive industry experience in the Telecommunications, Utilities, Mining, Retail, Banking and Government sectors.I'm known for being passionate about quality and delivering excellent testing outcomes. I lead large test teams and manage the full test life cycle from estimation, planning, execution, reporting and defect management of System Test, SIT, UAT, TVT, and other test phases.I'm recognized for developing effective Test Strategies, Master Test Plans and Test Summary Reports for clients such as Department of Defence, Bendigo Bank, Energy Australia, Downer, BHP, Myer, NAB, NBN and Telstra.Personal Attributes:• Expert in Waterfall and Agile testing methodologies and test management tools. • High attention to detail balanced with a pragmatic seasoned approach to testing.• Excellent written and verbal communication skills, ability to summarise complex concepts and processes in simple terms.• Skilled in influencing key stakeholders by building strong relationships through clear communication, creating a culture of accountability and continuous improvement. • Deeply held values of respect and personal responsibility in all relationships.• Holder of an NV2 security clearance.
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It Consultant | Test Manager | Defect Manager - Ibm Various ProjectsIbm Jul 1997 - Oct 2024AustraliaI'm a versatile Test Manager experienced in delivering over 20 large and complex testing projects. I possess broad multi-industry experience and a passionate curiosity for technical innovation. -
Defect Manager | Alm Administrator - Department Of DefenceIbm Oct 2021 - Sep 2024Melbourne, Victoria, AustraliaThe Defence Enterprise Resource Planning (ERP) project was the largest SAP transformation program in the southern hemisphere streamlining Defence business processes associated with hundreds of separate Defence ICT applications into one SAP S/4HANA system. The functional areas in scope for the program were: finance, human resources, supply, maintenance, engineering, procurement and estate.As Defect Manager I ensured that defects detected during the critical ST, SIT and UAT phases were resolved quickly by engaging stakeholders from cross-functional teams to collaborate on fixes. I drove ownership and resolution of defects by chairing daily triage calls resulting in faster fix times and less down time for the test team. I leveraged my Test Management expertise and communication skills to affect closure of over 5,000 defects. I took on the key Microfocus ALM Site Administrator role and was the Subject Matter Expert responsible for project customisation. I led a team that trained and supported over 1000 users of the tool to ensure best practice use. -
Test Manager - Bendigo And Adelaide BankIbm Apr 2021 - Oct 2021Melbourne, Victoria, AustraliaThe Bendigo and Adelaide Bank Products and Pricing Reward Saver project provided the ability for the bank to offer customers flexible and competitive savings account rewards and incentives through integration with the Zafin platform.My Test Manager role was to lead the offshore test team of 20 people to ensure requirements were covered with comprehensive test cases that verified functionality. I created test plans and managed ST and SIT test execution including the resolution and closure of defects. I provided regular testing insight reports to stakeholders and successfully completed testing within the projects tight time frame. -
Defect Manager | Alm Administrator - Bendigo And Adelaide BankIbm Feb 2020 - Apr 2021Melbourne, Victoria, AustraliaThe Bendigo and Adelaide Bank Open Banking Digital Transformation project accelerated the banks' business transformation to reimagine banking and become Australia’s better big bank.As Defect Manager I created the defect management process and ensured that defects found during ST and SIT were resolved in a timely manner, this required stakeholder management with cross-functional teams and chairing of daily calls to drive timely resolution. I was the Microfocus ALM Subject Matter Expert responsible for project customisation, training and support. I used Confluence and Jira to publish training guides, FAQ’s, defect and test execution reports. -
Test Manager, Defect Manager - Energy AustraliaIbm Feb 2019 - Jan 2020Melbourne, Victoria, AustraliaEnergy Australia project Atlas was tasked to update EA’s CC&B system due to regulatory GST changes and the need to calculate and display the 'Best Offer" on customer bills.In the role of Test and Defect Manager I created the Master Test Plan and led a hybrid team of testers located locally and in the Philippines. Defects were detected and resolved early allowing for the project requirements to be tested within tight timeframes. -
Program Test Manager - DownerIbm Feb 2018 - Dec 2018North Ryde, New South Wales, AustraliaThe Downer High Capacity Metro Trains (HCMT) Project was a project to implement a new rail fleet running on the Melbourne rail network.In the role of Test and Defect Manager I created a Detailed Test Plan and managed an off-shore test team located in India to ensure good quality test cases were written and executed successfully.I built Rational Quality Manager dashboards and reporting widgets to provide stakeholders with real time visibility of test execution progress and defect status. -
Test Manager - Defence Adcu ProjectIbm Feb 2016 - Dec 2017Greater Melbourne AreaThe Automated Data Capture to Units Maritime and Land project provided the Department of Defence with the capability to use hand held devices to manage logistics in Army and Air Force warehouses and Navy war ships.My role as Test and Defect Manager was to ensure that a bespoke application created for portable devices was fit for purpose and suitable for deployment to production. Testing occured at multiple locations such as land bases and aboard war ships and included the training of non technical people from the business in the use of testing tools and the application to conduct User Acceptance Testing. -
Information Technologist | Senior Technical OfficerTelstra Feb 1983 - Jul 1997Melbourne, Victoria, AustraliaDuring my Telstra career I initially worked as a technician / technical officer performing telephone exchange maintenance. My keen interest in technology and computing led me to a Local Area Network administrator role where I built and supported a network with several hundred users over multiple large locations. I later provided support to various Unix and HP Unix based systems and went on to lead a team of specialists that performed desktop sociability testing during the roll out of 32 bit Windows desktops throughout Telstra.
Chris O'Connor Skills
Chris O'Connor Education Details
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Electrical, Electronic And Communications Engineering Technology/Technician
Frequently Asked Questions about Chris O'Connor
What is Chris O'Connor's role at the current company?
Chris O'Connor's current role is Test Manager | Test Lead | Defect Manager | ALM Administrator | IT Consultant | Technology Geek | NV2 Security Clearance.
What schools did Chris O'Connor attend?
Chris O'Connor attended Box Hill Institute.
What skills is Chris O'Connor known for?
Chris O'Connor has skills like Test Management, Test Planning, Testing, Test Cases, Manual Testing, Regression Testing, Exceptional People Skills, Team Management, People Oriented, User Acceptance Testing, Test Estimation, Sdlc.
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Chris O'Connor
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