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• Developed an application for product ordering, inventory tracking and integrated Power Automate to enhance approval process.• Built a model-driven app to improve the efficiency of maintenance request, customer’s complaint, and administration.• Developed a School Library Manager Application to manage and track book loan request and check-in.• Integrated Power Virtual Agents and Power Automate into Power App solution to improve customer experience

• Creates dashboards for different decision-making purposes including performance monitoring, budget and marketing and presents insights to relevant stakeholders for effective decisions.• Implemented sentimental analysis on customers to understand customer’s emotions on products and services.• Develop dashboards for monitoring performance, budget and effectiveness of marketing strategies and presents insights to stakeholders for effective decision making that.• Implemented customer segmentation analysis that identified the unique categories of customers and tailored marketing strategies, products, and services to meet their needs. • Investigated and analysed customer and operational data to identify patterns in customer behaviour and recommended ways to improve customer’s journey.• Performed sentimental analysis to better understand customers reviews and offer tailored products and services to improve customer’s satisfaction.• Developed dashboards and reports using Power BI for providing valuable insights to drive improvement opportunities and monitoring performance.• Extract and merge data from multiple sources using Power Query, SQL or Python and conduct meticulous data cleaning, transformation and quality assessments that significantly enhance the validity and reliability for subsequent analysis and modelling. • Ensure the data architecture across systems follows best practices and guarantees the integrity of the data.• Developed custom business applications, automating processes and workflows to improve productivity using Microsoft Power Apps and Power Automate.

United Kingdom

• Completed a research study on Named Entity Recognition and Relationship Extraction leveraging spaCy framework and transformer models to gain valuable insights from unstructured data.• Built a model that extracts intricate relationships between entities (person, organization, places etc.) in text and display the result in knowledge graph. This research significantly contributes to the field of NLP with practical applications in diverse domains including Customer Relationship Management, finance, health, and bespoke solutions.

• Collaborated with cross-functional teams to optimize both trains of EGTL process plant to achieve improve production capacity by analyzing operations data and identifying major causes of previous plant trips and under production. This achievement increased the profit generation and reduced lost production opportunities.• Reviewed processes to ensure compliance with best practice, identification of risks and implementing effective control.• Monitored performance, alarms system, effectiveness of data capturing and validation in operations. • Analyzed production data and identifying trends and opportunities for process improvement.• Conducted root cause analysis of production issues and developing solutions to prevent them from recurring.• Reviewed processes to ensure compliance with best practice, identification of risks and implementing effective control.• Conducted risk assessments and implementing mitigation strategies to ensure safe and efficient operations.• Collaborated with other teams within the organization, such as engineering and maintenance, to ensure optimal production performance.• Monitored compliance with regulatory and environmental requirements.• Participated in the development and implementation of new production projects.

Nigeria

• Contributed in optimizing plant production capacity without trip. This achievement increased the profit generation and reduced lost production opportunities.• Analyzed process operating data and made necessary recommendations and actions during off-spec production.• Championed the use of data from laboratory result of products for chemical optimization. This resulted in cost reduction on chemical usage by 30%.• Developed an equipment performance tracker using data from past equipment failures, their run time and cost of repairs. This reduced equipment downtime and also enhanced production.• Introduced an internal Isolation audit process flow that reduced the time previously taken to prepare the report by 6 hours.• Contributed in training development and mentored new operators on the use of electronic permitting system to reduce time of permit issuance and also reduced the cost of paper permit system.• Identified process deviations and took corrective actions with necessary adjustment to ensure process parameters like flow, temperature, level was within operating range.• Operated steam generation plant to ensure that over 80% of steam needed to run the Escravos gas to liquid facility (EGTL) is available to keep the facility running.• Monitored power generation unit to keep up with the electricity demand of about 60 MW during operation.• Supervised other utilities units for safe operation of facility.• Reviewed Standard Operating Procedures to ensure that they aligned with safety and easy to use by other operators• Trained and mentored four new operators up to competence level where they could take shifts on their own• Participated in weekly audit to ensure that the team is compliant in the use of approved procedures, permit process and other planned maintenance.

United Bank for Africa PlcCustomer Relationship ManagerApril 2007 to February 2013• Build and maintain relationships with high profile clients and customers• Answering and taking ownership of inbound calls from customers, responding to queries such as payments, overdrafts, digital banking, direct debits, and other banking related queries in a customer friendly manner.• Verifying customers, updating their records on system, identifying customer’s needs, and providing creative advice and solutions.• Responding to customers queries on unrecognized transactions, suspicious/ fraudulent transactions in line with regulatory and banking procedures.• Sound knowledge of AML, proliferation financing and verification to forestall fraudulent transactions.• Resolved customer’s complaints and requests through emails and phone calls in a customer friendly manner.• Processed customer’s funds transfer instructions and payment of salaries in a customer-friendly and timely manner.• Reported non-compliant transactions with regulatory standards using the Anti-Money Laundering reporting system.• Assessed customer’s eligibility for credit facilities, ensuring informed and risk-adverse decisions.• Completing KYC verification checks on customers.• Interacted with customers through phones and email to provide guidance on banking products and services, tailoring recommendations to their individual needs.• Collaborated with the fraud team department to identify suspicious activities, protecting customers from potential financial threats.

Master Of Science - Ms, Data Science

Master'S Degree, Data Science

Bachelor Of Science - Bs, Economics

Diploma, Mineral Resources Engineering