Théo Proust 普迪澳 Email and Phone Number

Driving Customer Service Performance in 2 major industries, Pharma Quality Control and Food Safety◾️ Monitoring and improvement of Customer Service Operations efficiency and profitability by implementing diverse KPIs at local, regional, and global levels to measure critical metrics, including customer satisfaction, service revenues, contract coverage rate, and field service and support center performance, leading to the development of actionable improvement plans.◾️ Worldwide… Show more Driving Customer Service Performance in 2 major industries, Pharma Quality Control and Food Safety◾️ Monitoring and improvement of Customer Service Operations efficiency and profitability by implementing diverse KPIs at local, regional, and global levels to measure critical metrics, including customer satisfaction, service revenues, contract coverage rate, and field service and support center performance, leading to the development of actionable improvement plans.◾️ Worldwide deployment of Services Offer (Service Contracts, Maintenance plans, IIoT solutions, Remote Services, Remote Visual Assistance software)◾️ Transformation projects management focused on customer service innovations (Remote Services, AI, VR/AR,...)◾️ Subsidiaries and Distributors support and follow-up with a focus on Asia-Pacific teams Show less

Asia-Pacific Project Manager responsible of Digital Solutions development and deployment for Key Accounts in Pharma Industry◾️ Pre-sales and sales support ◾️ Discussing projects and their parameters with clients, executives, and software developers◾️ Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance◾️ Assembling and leading the… Show more Asia-Pacific Project Manager responsible of Digital Solutions development and deployment for Key Accounts in Pharma Industry◾️ Pre-sales and sales support ◾️ Discussing projects and their parameters with clients, executives, and software developers◾️ Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance◾️ Assembling and leading the technical team◾️ Participating in and supervising each stage of the project◾️ Tracking milestones, deliverables, costs and change requests◾️ Delivering completed software products to clients and performing regular checks on the products' performance.◾️ User TrainingsEURIS is a group dedicated to connected health. Our mission is to support life sciences companies to realize their e-Health projects, through our digital and global health cloud solutions. Our unique market place allows EURIS to propose a complete offer of services and modular technologies, in order to fulfill e-Health projects: Online hospital, big data, IoT, tokenization, business intelligence… Show less

Consultant providing technical, legal and financial advices to french companies (SME & Big companies) by investigating their latest IT R&D projects to identify and promote the ones for subsidies raising.◾️ Economic and financial R&D analysis◾️ Financial and Scientific audits ◾️ Strategic and Organisational consulting◾️ Financial valuation◾️ Technical report redaction◾️ Legal, Tax and scientific watch ◾️ Tax Inspection assistance ◾️ Negotiation with Tax and… Show more Consultant providing technical, legal and financial advices to french companies (SME & Big companies) by investigating their latest IT R&D projects to identify and promote the ones for subsidies raising.◾️ Economic and financial R&D analysis◾️ Financial and Scientific audits ◾️ Strategic and Organisational consulting◾️ Financial valuation◾️ Technical report redaction◾️ Legal, Tax and scientific watch ◾️ Tax Inspection assistance ◾️ Negotiation with Tax and Research government department Show less

Spatial Light Modulator control software development. The goal was to separate a laser beam into 96 residual laser rays to evaluate stem cell lives.