Michael O'Leary

Michael O'Leary Email and Phone Number

Services Connoisseur | Customer Success Leader | Global Account Management | SaaS Expansion | Creator of Raving Clients | Team Builder | Change Management Expert | Consultative Selling @ Pharos
Michael O'Leary's Location
Rochester, New York, United States, United States
Michael O'Leary's Contact Details

Michael O'Leary personal email

n/a
About Michael O'Leary

Visionary, customer facing executive specializing in client services, customer success, consulting, solution selling, and cloud / SaaS expansion. Proven history in managing CxO relationships, focusing on ROI, cost savings, and results. Delivered high value to the most recognized, global brands across Financial Services, Insurance, Healthcare, Technology, Pharma, and Manufacturing. Recognized for operational leadership and ability to face challenges head-on and execute sound decisions. Best in the business when it comes to creating and presenting winning proposals.Specialties: SaaS/Cloud and Services Expansion, First to the Cloud for print, Professional services, Outsourcing, Consulting, Managed Services, and most importantly - inspiring people. Success and experience working with global enterprises and some of the most recognized brands in the world.

Michael O'Leary's Current Company Details
Pharos

Pharos

View
Services Connoisseur | Customer Success Leader | Global Account Management | SaaS Expansion | Creator of Raving Clients | Team Builder | Change Management Expert | Consultative Selling
Michael O'Leary Work Experience Details
  • Pharos
    Strategic Customer Success
    Pharos Aug 2024 - Present
    West Henrietta, New York, Us
    View
  • Great Heights Services
    Founder & President
    Great Heights Services Jun 2023 - Present
    Providing fractional strategy, technology consulting, and services around Customer Success, Technology Migration, Analytics, and Project Management. Transformational resources leveraging years of assessment, strategy planning, program management, and implementation experience to help drive increased customer satisfaction, operational efficiency, and profitability. Services include:• Defining and assessing Customer Success effectiveness.• Building Professional Services and Managed Services operations.• Designing plans for technology migration, improved end-user adoption, and creating impactful, ROI-driven business cases. • Delivering on-time, highly effective project and program management services.• Employing change management practices that work.
  • The Leukemia & Lymphoma Society
    Board Member
    The Leukemia & Lymphoma Society Nov 2022 - Present
    Rye Brook, Ny, Us
    Reporting to the Chair of the Board of Trustees (BOT) and the Executive Director, I am a Board of Trustee whose primary purpose is to work closely with the chapter Executive Director and Board Executive Committee to assist the chapter in achieving its revenue and mission-oriented goals. Board of Trustees members understand and support the LLS mission, and are familiar with LLS' revenue generation, patient services, and advocacy programs.
    View
  • Mindex
    Director, Cloud Services
    Mindex Feb 2023 - May 2023
    Rochester, New York, Us
    Mindex is a software development company with demonstrated software and product development success, including providing full stack technical expertise and certified cloud experts focused on native cloud development, application modernization, and DevOps enablement.- Lead, mentored, coached, inspired, and developed Agile team leaders.- Collaborated with business analysts and project leaders to plot and measure the health of customer engagements.- Defined customer priorities and plans, while empowering team leads to make informed decisions.- Accountable for cloud project delivery performance, meeting customer expectations, and acting as point of escalation.- Leveraging Agile and acquired best practices, increased the efficiency of project delivery, billed utilization, and project delivery processes.
    View
  • Pharos Systems International
    Vice President, Worldwide Customer Success
    Pharos Systems International Mar 2020 - Feb 2023
    West Henrietta, New York, Us
    Pharos is a leading provider of enterprise-scale, zero-trust, security print infrastructure software. • Created Customer Success function from ground up. Rebuilt leadership team, developing processes for onboarding, renewals, expansion, forecasting/reporting, and QBRs. • Strategic advisor to strategic customers, fostering C-level relationships, helping achieve amazing results, creating raving customers, case studies, and references.• Designed new contract renewal processes including auto-renewals and annual price increases.• Managed global Professional Services, including services offerings, resource utilization, project margins, and profitability. Doubled billed utilization in one year.• Senior Leader reporting to CEO.
    View
  • Pharos Systems International
    Vice President, Enterprise Accounts
    Pharos Systems International Jan 2013 - Mar 2020
    West Henrietta, New York, Us
    Business unit leader responsible for all aspects of largest strategic customers. Managed executive relationships, software subscriptions, cloud migration, professional services, managed services, and customer technical support.• Lead change management programs for numerous global brands, driving desired results, cost savings, supply chain optimization, and employee adoption.• Grew software and services business by 580%.• Implemented managed services programs three of largest banks in the U.S. Developed and implemented strategies to help clients achieve $250M in incremental cost savings.• Created white glove, tiered support, and services experience for high value clients.• Created and negotiated standardized SOWs, pricing agreements, and SLAs.• Subject matter expert for large opportunities, strategic RFP responses, and executive presentations.
    View
  • Pharos Systems International
    Director, Consulting And Strategy Services
    Pharos Systems International Nov 2009 - Jan 2013
    West Henrietta, New York, Us
    Business leader responsible for growing services and software revenue through consulting and managed services, providing baseline assessment, strategy design, technology, and change management services.• Project managed all consulting engagements to completion, with compelling results that lead to follow-on, long-term software and services engagements.• Built Consulting function from ground up to provide billable services backed by strong ROI. Consulting services resulted in the largest software sales/ARR in the Pharos customer portfolio.• Employed change management practices to drive outstanding results.• Guided a national healthcare organization to achieve $20M savings. Created $10M in CLV.• Drove 70% cost reduction at a Top 3 Insurance Company, establishing $9M+ in customer lifetime value.• Drove 25% cost reduction in one year at BCBS across five states, while developing a 3-year strategy to realize significantly larger impact.
    View
  • Infotrends (Now Keypoint Intelligence)
    Director - Outsourcing Consulting Services
    Infotrends (Now Keypoint Intelligence) Aug 2008 - Dec 2009
    Subject matter expert and industry analyst for the Outsourcing industry at the leading, worldwide market research and strategic consulting firm for the digital imaging and document solutions industry.
  • Pathforward (A Strategic Solutions Division Of Standard Register)
    Director, Professional Services
    Pathforward (A Strategic Solutions Division Of Standard Register) Jan 2007 - Jul 2008
    North Mankato, Mn, Us
    View
  • Workflowone, Inc.
    Director, Software Solutions And Services
    Workflowone, Inc. Aug 2006 - Jan 2007
  • Danka Office Imaging
    Vice President - Sales And Services
    Danka Office Imaging Sep 2002 - Sep 2006
    Us
    View
  • Netsetgo, Inc
    Vice President
    Netsetgo, Inc Dec 1999 - Sep 2002
    NetSetGo was a regional provider of internet professional services, network services and application development.
  • Xerox Corporation
    Vice President/General Manager - Xerox Connect
    Xerox Corporation 1992 - 1999
    Norwalk, Connecticut, Us
    View

Michael O'Leary Skills

Solution Selling Professional Services Outsourcing Enterprise Software Strategy Crm Managed Print Services Integration Account Management Business Process Management Document Management New Business Development Direct Sales Print Management Selling Business Development Sales Management Consulting Business Strategy Contract Negotiation Leadership Bpo Consulting Process Improvement Customer Relationship Management Consultative Selling Enterprise Print Management Business Process Improvement

Michael O'Leary Education Details

  • Boston College
    Boston College
    Meteorology
  • The Wharton School
    The Wharton School
    Competitive Marketing Strategy

Frequently Asked Questions about Michael O'Leary

What company does Michael O'Leary work for?

Michael O'Leary works for Pharos

What is Michael O'Leary's role at the current company?

Michael O'Leary's current role is Services Connoisseur | Customer Success Leader | Global Account Management | SaaS Expansion | Creator of Raving Clients | Team Builder | Change Management Expert | Consultative Selling.

What is Michael O'Leary's email address?

Michael O'Leary's email address is mo****@****ros.com

What is Michael O'Leary's direct phone number?

Michael O'Leary's direct phone number is +158520*****

What schools did Michael O'Leary attend?

Michael O'Leary attended Boston College, The Wharton School.

What skills is Michael O'Leary known for?

Michael O'Leary has skills like Solution Selling, Professional Services, Outsourcing, Enterprise Software, Strategy, Crm, Managed Print Services, Integration, Account Management, Business Process, Management, Document Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.