- Align the UX Team initiatives to overall agency objectives and ensure their successful execution- Lead and mentor a team of UX designers, researchers, and consultants, fostering a culture of creativity, collaboration, and excellence- Allocate talent to projects based on individual personalities, skillsets and working styles to accomplish objectives- Act as the primary point of contact for clients regarding all UX-related matters, providing strategic guidance and building strong relationships- Collaborate closely with clients to understand their business goals, target audience, and project requirements, translating them into actionable UX strategies- Oversee the end-to-end UX design process for client projects, from initial discovery and research to concept development, prototyping, and implementation- Conduct workshops, stakeholder interviews, and user research sessions to gather insights and validate design decisions- Create compelling UX deliverables, including user personas, journey maps, wireframes, and interactive prototypes, to communicate design concepts and solutions effectively- Advocate for user-centered design principles and best practices, educating clients on the importance of UX in achieving business objectives and creating value for users- Collaborate with cross-functional teams, including project managers, developers, and QA testers, to ensure seamless integration of UX design with development processes- Manage client expectations, timelines, and budgets, ensuring projects are delivered on time, within scope, and to the highest quality standards- Continuously monitor and evaluate the performance of UX initiatives, using data and analytics to measure success and identify areas for improvement- Foster a culture of experimentation and learning within the agency, encouraging team members to explore new ideas, methodologies, and technologies

- Lead and mentor a team of UX designers, providing guidance on best practices, design principles, and industry trends.- Drive the strategic direction of user experience design across multiple projects, ensuring alignment with business goals and user needs.- Collaborate with cross-functional teams including product managers, engineers, and stakeholders to define project requirements and priorities.- Conduct user research, including interviews, surveys, and usability testing, to gain insights into user behavior and inform design decisions.- Develop user personas, journey maps, and other artifacts to communicate user needs and guide the design process.- Create wireframes, prototypes, and design specifications to communicate design concepts and interactions.- Advocate for user-centered design principles throughout the organization, influencing decision-making at all levels.- Stay up-to-date with the latest UX design trends, tools, and techniques, and share knowledge with the team.- Collaborate with product management and engineering teams to ensure the successful implementation of design solutions.- Lead design reviews and presentations to stakeholders, articulating design decisions and gathering feedback.- Own client relationships, ensure client account growth and overall approach to expanding design work across clients

Quantitative- Achieve a lead-to-talent ratio target of 1:10 +/- 5, with a process for continuous organizational growth- Increase clarity of purpose and career path as demonstrated through clear talent goals that align with the company mission, leading to higher TOMO- Advise on career development and offer a delivery perspectiveQualitative- Set, and measure progress toward goals that improve, and grow both the talent, and the business. Act as a bridge to distribute business vision, and knowledge to the talent, and talent feedback, and ideas to the business.- Support PLs and Account Managers (AMs) to help them make decisions that are informed by talent passions, capabilities, and aptitude- Provide flex coverage for Practice Lead, for talent as necessary, and across sales, interviewing, and support needs- Support talent performance improvement, and growth initiatives- Foster strong communities and relationships by encouraging honesty, transparency and finding commonalities within and between teams and practices

Responsibilities:• Creating the information architecture and interaction design for transactional, informational, utilitarian and marketing websites• Understanding target audiences' needs, tasks, and goals and translating them into creative concepts and functional components• Working closely with clients to translate business requirements into meaningful interactive experiences• Leading and/or participating in immersive user research, concept testing, and usability testing• Developing and/or participating in the development of user personas and journeys to clarify results of user research and focus the team's design efforts on the needs of key users• Collaboratively developing prototypes and presenting/demonstrating concepts to clients• Conducting competitive audits, content audits, numerous research studies, and more to build content strategies and matrices for digital ecosystems• Developing and documenting detailed user experience specifications for highly interactive interfaces• Participating in User Experience thought leadership in both the company and the industry

Designing and prototyping full experiences for major omnichannel environments.

Responsibilities:• Creating the information architecture and interaction design for transactional, informational, and marketing website• Understanding target audiences' needs, tasks, and goals and translating them into creative concepts and functional components• Working closely with clients to translate business requirements into meaningful interactive experiences• Leading and/or participating in immersive user research, concept testing, and usability testing• Developing and/or participating in the development of user personas and scenarios to clarify results of user research and focus the team's design efforts on the needs of key users• Collaboratively developing prototypes for demonstration of concepts to clients• Conducting competitive audits, content audits, numerous research studies, and more to build content strategies and matrices for digital ecosystems• Developing and documenting detailed user experience specifications for highly interactive interfaces• Participating in User Experience thought leadership in both the company and the industry

Researched Trust Antecedents - 900hrs+ analyzing critical data, annotating and inputtingempirical data from end user trust surveys. Studied the building, maintaining, reducing,and rebuilding trust from multiple perspectives including: B2B, P2P, P2B, Person-to-Group,Group-to-Group, Person-to-Website, Person-to-Communication Technology

- Manage register, stock, and reserve systems- Handle customer service- Sales

Handled Cash, Checked Balances, Managed Customers