Theo Quach Email & Phone Number

Anaheim, Ca, Us

Westminster, Ca

• Implement and manage applications for e-commerce websites, mobile and tablets.• Develop and analyze business requirements in various applications for second party team developers.• Act as a Liaison by communicating effectively with the CEO, developers, UI designers and user-end clients to meet the needs of each project.• Consultation on developing applications to improve the company’s workflow. (i.e. ERP)• Design user interface and facilitate design sessions and web conferencing with UI designers and International developers.• Create Wireframe and video tutorials for international developers.• Collaborated with the development team to identify and resolve issues and coordinate system requirements.

Westminster

• Administered meetings and correspond to all enquires via phone or email to capture sales lead.• Addressed clients several packages offered, negotiated prices, and agreement terms. • Consolidated customer’s sensitive information for future marketing services and proper archiving.• Designed custom graphics accordingly to clients theme or event.• Managed and organized schedule layout for each event dated to execute in a timely matter. • Handled monetary through multiple channels and replenish products.• Moderated each event to evaluate users experience by interacting with clients, attendees, and future leads.• Executed each event with high professionalism, customer service, and satisfaction.• Maintained different channels of social media, website, and physical product.• Analyzed and benchmark competitors to improve services and user experience.

Orange County, California Area

• Managed a venue account and increased sales to the second largest revenue for the company. • Collaborated with the venue account manager and the in-house customer service team to resolve CRM issues. • Coordinated with several departments and venue account manager to enhance end user experience. • Prioritized time to handle multiple projects and deadlines.• Created formulated product titles for search ability on venue website search engine algorithm. • Aided team members existing account by proofreading product contents, descriptions, and editing photos.• Examined new line of products to meet specification sheets and quality control.• Performed specifications sheets in Autocad for new line of products.• Developed SOPs for picture specifications for customer service team to resolve troubleshooting. • Organized photos, data files, spec sheets for proper archiving and submitting to major and minor accounts.• Consolidated and organized sensitive information for archiving. • Screened potential dealers for qualifications to meet company standards. • Served as point-of-contact to end users and dealer enquiries via email or phone. • Presented product knowledge to customer service and processing team of new items.• Supported team members on tasks and duties to meet deadlines.

Greater Los Angeles Area

• Performed analysis of competitors sales and coordinate sales strategy with the CEO• Executed sales tactics and maintain two accounts which resulted to be the main source of the company revenue. • Responsible for photographing, editing, and uploading final products on the two accounts. • Optimized titles according to account search engine algorithm.• Performed product revision or upload new product lines through Turbo Listing software. • Audited content listings of new and existing products on each account. • Assisted in development of the company website by creating banners, fliers, and ads for the company website and for email blasting.• Integrated warehouse logistics such as product placement, organizing products to maximize space, efficiency, and audit inventory. • Systematized shipping to maximize efficiency in packaging and lowering shipping cost.• Handled issues and troubleshoot products via phone or email. • Processed Claims of damage and defective items and ensure claims are properly paid.

Singapore

• Assisted in directing, recording and editing tutorial videos.• Developed banners, fliers, product display, large ads, storefronts and posters. • Coordinated and assisted with the off-site web developer in completion of the company website.• Attended and greeted potential clients at business conferences and conventions.

Orange County, California Area

Orange County, California Area

Orange County, California Area

Orange County, California Area