Thepsack Sayouthasad Email & Phone Number

Greater Chicago Area

• Oversees the front desk activities and staff to ensure efficiency, accuracy, and customer service at all times• Utilizes appropriate telephone etiquette and procedures when placing, receiving and transferring calls. Ascertains and meets caller’s needs in accordance with practice standards• Advises patient of any insurance authorization and referral requirements. Ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement• Responsible for billing operations and cash management• Responsible for medical record maintenance and front office record keeping procedures

Greater Chicago Area

 Posted denials and rejection codes from invoices and correspondences to correct patients’ accounts Analyzed EOBs to determine the next proper action Maintained an Excel spreadsheet of insurance payments Researched and verified missing payments

Chicago

 Processed daily charge batches for major clinical sites which included numerous physicians Updated the database with patient data including insurance/billing information and medical histories Trained new staff members on hospital systems and oversaw the performance of new employees Liaised with offsite clinical locations to ensure smooth day-to-day operations Verified patient’s eligibility with various insurance companies  Created vouchers for patient and insurance refunds Scheduled appointments and office visits

Chicago

 Supported the business manager and Director of Finance; supervised and oversaw the performance of front office personnel Coordinated the daily operations of the department Administered cash handling procedures and policies  Created and maintained databases to track physician charges Performed continuous audits of surgical and visitor charges Dictated and transcribed physician’s medical office notes

Carbondale, Il

 Prepared and analyzed lab specimens and cultures Utilized various lab techniques and procedures on laboratory equipment such as ELISA assay, centrifuge machine, spectrometer, chromatography machine, and microscope  Assisted in numerous research projects Ordered and maintained laboratory supplies

Bachelors Of Arts & Sciences, Biology/Biological Sciences, General

Bachelors Of Arts & Sciences, Biology

Activities and Societies: Dean's List