- Designed and executed over 10 test plans for quality assurance- Ensured final product satisfies the product requirements and meet end-user expectations- Created and analyzed statistical data, consumer trends, and other types of information for the innovation of systems- Routinely monitored and offered improvements in e-commerce checkout flow for a seamless user experience weekly

- Oversaw daily operations, managed budgets, and set performance objectives generating revenue of $3M annually- Planned, evaluated, and optimized operations to be efficient and cost-effective - leading to an increase of 10% in overall margins- Established and maintained partnerships with supplier vendors, negotiating terms (price, volume, length, and exclusivity)- Developed, implemented, and monitored KPIs for warehouse staff measuring fulfillment accuracy rate, picking times, and rate of returns- Worked directly with the CEO to optimize growth, capture market shares, and maintain national brand image

- Ensured products complied with regulatory and quality standards- Scheduled and managed inbound and outbound shipments- Tracked and traced shipments and update customers and systems accordingly

- Achieved and maintained the #1 ranking on Yelp for restaurants in Waterloo, ON- Completed required financial reports including daily sales, close-outs, and bank deposits- Recruited, trained, and supported staff members as well as conducted regular performance appraisals