Mihai Popa Email & Phone Number

Munich, By, De

Munich, Bavaria, Germany

Workplace Management | Event Organizer | DACH Workplace Administrator | Health & Safety Specialist 📊 Workspace Optimization: Proactively optimizing a dynamic workspace for 119 professionals in Central and Northern Europe, ensuring a conducive environment for productivity and collaboration.🏢 Office Management: Supervising Munich and Amsterdam offices, including equipment upkeep, refurbishments, and relocations for optimal workspace functionality.🛡️ Safety Office Advisor: Prioritizing team well-being by implementing workplace Health & Safety measures and ensuring compliance with the German law for the Munich office through thorough risk assessments and Occupational Safety Commission meetings (ASA Sitzungen).🍽️ Event Organiser: Orchestrating a range of engaging events, from breakfasts, lunches and dinners to team outings and parties, fostering a vibrant work culture.🤝 DACH Management Support: Providing valuable support to the DACH general manager, both onsite and offsite, to drive operational excellence.💰 Financial Efficiency Oversight: Diligently ensured the efficient allocation of monthly budgets for the DACH and Nordic regions🌎 Global Alignment: Collaborating seamlessly with our global offices, including Paris, London, New York, Tel Aviv, Barcelona, and Singapore, to achieve worldwide workplace strategy alignment.✈️ Offsite Organisation: Planning and executing offsite activities in the Netherlands, Germany and Portugal; covering travel, accommodation, and engaging team-building activities.🎉 Culture & Cohesion: Sustaining our company culture and team cohesion through initiatives like the Culture Crew and weekly newsletters.📣 Social Media Visibility: Enhancing our DACH & Amsterdam office visibility on social media platforms, showcasing our vibrant workplace culture.🏢 Landlord Relations: Serving as the primary point of contact with the landlord, ensuring a smooth operational environment.

Front Office Shift Leader | Managerial Support | Office Management🏨 Front Office Leadership: Serving as the on-site representative for the Front Office Manager of a four-star establishment boasting 148 rooms. Providing authoritative leadership to a team comprising seven agents and two apprentices🌟 Guest Satisfaction: Achieved a remarkable guest satisfaction rating of 9.1/10, as attested by feedback from 2,307 guests on Booking.com.🤝 Cross-Departmental Collaboration: Organizing information flow among various hotel departments, including Food & Beverage, Kitchen, Housekeeping, and Events. Ensuring a seamless and efficient interdepartmental collaboration.

Front Office Agent | Hotel Opening 🛎️ Guest Check-ins and Group Arrivals: Proficient in handling daily check-ins and group arrivals, ensuring a seamless guest experience.📃 Day-End Closure: Adept at preparing and verifying daily closures, including managing cancellations and no-shows for reporting to the management.🧾 Reservation Management: Efficiently manages individual reservations, ensuring accurate revenue booking into the hotel's internal reservation and cash system, "Optima."📨 Guest Correspondence: Skillful in managing guest correspondence at the reception desk, providing excellent customer service.🗺️ Concierge Services: Knowledgeable about the hotel and local area, offering valuable information and recommendations to guests.🔍 Complaint Handling: Proficient in addressing guest complaints at the reception desk and resolving issues promptly.💳 Payment Verification: Experienced in validating guest credit cards and checking early-bird rates prior to arrivals.📊 Reporting: Capable of preparing quarterly closures during night shifts and sending relevant reports at the end of each quarter. Handles overbooking situations with efficiency.

Frankfurt Am Main, Hesse, Germany

Office Agent at Business Hotels | Multilingual Customer Service📊 Operations: Quickly acquired expertise in managing guest systems and efficiently handled crucial administrative tasks. Demonstrated a high level of responsibility and competence in maintaining the operational aspects of the establishments.🧠 Practical Solutions: Practical problem-solving skills, effectively harmonizing customer needs with operational imperatives. Ability to provide pragmatic solutions contributed to enhancing the overall guest experience.👥 Collaborative Approach: Cultivated positive relationships among the team, promoting unity, and enriching the guest experience through genuine support.

Rüsselsheim, Germany

Assembly Line Supplier | Order Picker | Automotive Component Expertise📦 Parts Preparation: Expertly prepared and arranged automobile parts in a specified order as outlined in pick tickets, adhering to stringent quality standards.🚚 Department Coordination: Delivered the meticulously prepared wagons to other departments for further handling, facilitating a seamless flow of materials within the production process.👁️ Quality Control: Played a vital role in quality control by promptly notifying supervisors of any errors or product flaws, contributing to the delivery of flawless automotive components.🚗 Direct Supply: Delivered diverse automobile parts directly to the Opel Assembly Line, ensuring timely access to essential components for efficient assembly.🤝 Collaboration: Actively fostered collaboration between our departments and the Opel Assembly Line, promoting a continuous flow of materials and information for streamlined production.

Bucharest, Romania

Community Building | Platform Development | Web Traffic Expansion | Digital Marketing📈 Community Building: Grew 19 Facebook communities, amassing following of 2,500,000 Facebook fans from scratch.💡 Platform Development: Strategically planned and supervised the creation of a cost-effective application, enabling the development of the Facebook pages while optimizing operational expenses.💰 Profitability: Achieved profitability within the first year of the venture🌐 Web Traffic Expansion: Generated a consistent monthly page view count of over 1 million for a period of over 2 years, solidifying the platform's online presence.

German C1-C2 Preparatory Course (Dsh), German Language

Bachelor'S Degree, Economy Trade, Tourism And Services

●Knowing, understanding the use of concepts and business specific management ideas and optimizing the firm activity; ●Knowing.