Prabhsimran Singh Email & Phone Number

Noida, Uttar Pradesh, India

Worked in MICROSOFT as Intune Engineer- Supported customers globally for all Intune related issues.- Provided email, call, and chat support to customers from APAC, EMEA, and NA regions.- Responsible for handling production impacting critical scenarios.- Configured and managed MS Intune.- Coordinated with CSAM/TAM, project manager, and R&D team to provide seamless customer support.- Collaborated with other MS technology engineers to provide complete solutions to… Show more Worked in MICROSOFT as Intune Engineer- Supported customers globally for all Intune related issues.- Provided email, call, and chat support to customers from APAC, EMEA, and NA regions.- Responsible for handling production impacting critical scenarios.- Configured and managed MS Intune.- Coordinated with CSAM/TAM, project manager, and R&D team to provide seamless customer support.- Collaborated with other MS technology engineers to provide complete solutions to customers.- Supported clients in administering deployment of policies (configuration and compliance) to company-owned/user-owned mobile devices.- Scoped client's issues, investigated problems, and involved other teams as needed.- Ensured each support request was handled per Service Level Agreement and to the highest possible customer satisfaction.- Escalated to management as necessary and acted as a customer advocate.- Reported software bugs and advocated for product improvement.- Provided support for MS Intune topics such as MEM, MAM, configuration profiles, compliance policies, conditional access, etc., for Android, iOS, and Windows devices.- Had understanding of SCEP and PKCS to help troubleshooting.- Experienced in Windows enrollment. Show less

Delhi, India

- Configured hardware, devices, and software to set up workstations for employees.- Maintained inventory of installed desktop hardware and software components.- Removed malware, and other threats from laptops and desktop systems.- Provided technical support and advice to authorized users.- Installed new or upgraded hardware and software and ensured customer satisfaction.- Suggested software and hardware modifications to improve overall speed.- DNS, DHCP, Group Policy… Show more - Configured hardware, devices, and software to set up workstations for employees.- Maintained inventory of installed desktop hardware and software components.- Removed malware, and other threats from laptops and desktop systems.- Provided technical support and advice to authorized users.- Installed new or upgraded hardware and software and ensured customer satisfaction.- Suggested software and hardware modifications to improve overall speed.- DNS, DHCP, Group Policy, TCP/IP, Switching, Routing etc Show less

Delhi, India

- Managed a comprehensive inventory of desktop hardware and software components in use.- Mitigated security risks by eliminating malware, and other threats from laptops and desktop systems.- Delivered technical support and valuable guidance to authorized users.- Enhanced system functionality through the installation of new or upgraded hardware and software, ensuring high levels of customer satisfaction.- Proposed software and hardware adjustments to optimize overall… Show more - Managed a comprehensive inventory of desktop hardware and software components in use.- Mitigated security risks by eliminating malware, and other threats from laptops and desktop systems.- Delivered technical support and valuable guidance to authorized users.- Enhanced system functionality through the installation of new or upgraded hardware and software, ensuring high levels of customer satisfaction.- Proposed software and hardware adjustments to optimize overall system performance. Show less

Gurugram, Haryana, India

- Managed logistics operations, overseeing inventory management, order processing, and shipment tracking.- Collaborated with suppliers, carriers, and internal stakeholders to ensure timely delivery and optimize supply chain efficiency.- Utilized inventory management systems to track and maintain accurate inventory levels.- Processed customer orders and managed shipping logistics, ensuring on-time delivery and customer satisfaction.